California Gal
United States of America#2Author of original report
Sun, September 23, 2012
On 30 August, I read the post by a Representative of the Paint Zoom company regarding my 27 August post. I must admit, I was extremely surprised, because they wanted to replace my defective product with a brand new one! I was sent a replacement of my defective Paint Zoom Platinum shortly after I contacted Mary back.
How often does a company go out of their way to make a customer happy? I have to give them extra points for seeking me out to correct the problem, because they could have ignored me.
While I havent used my new replacement model yet to see if all the issues I had with the one I purchased in 2011 are gone, I do notice right away out of the box, that the hose and gasket connections are much, much better made.
And now it includes a bar that attaches to the side of the compressor so it isn't right up against you when you have it attached to the strap to hang it off of your shoulder. That will certainly help
keep the airflow vents clear (although I didn't use it that way myself). I see the improvements I noticed, as positives in the safety and quality of the product.
I do appreciate the CSR (Mary) taking care of my issue like she did. I wanted to write a follow-up here, so anyone else who reads my initial post will know how it was handled.
Marya
Van Nuys,#3UPDATE Employee
Thu, August 30, 2012
Hello,
I work for the Paint Zoom company. The unit will feel hot if the air slots are covered. They need to be uncovered to allow the unit to cool itself. Customer service is following the company policy per the warranty...if you need a replacement part you are required to pay replacement s/p. I realize that you just opened the package but have had it almost a year so they are doing what they have been asked to do. Please email me directly at [email protected] and we will arrange to get your unit back and replaced. Thank you, Mary