Complaint Review: Palisades Gulf State Credit - Duluth Georgia

I have just recieved my credit report and found this charge for $41.00 that i supposedly owe to at&t and trying to collect it is a company by the name of palisades (aka) a whole dang list of other names. It took me 2 days to get info on these people then i came across this site and got a phone number called them and no one there answered the phone using a company name when i asked it this was palisades i got dead silence then i repeated myself and got a yes uh huh, i got the same run around everyone else did with them harping me for a check by phone over and over until i said i wanted something faxed to me and was told there office does not fax out anything also asked that if i pay this when will i get a letter stating it was paid was told in maybe 30 days for what i could understand from this guy (which was very little) is that they have no info there to give me to prove i owe this. below is a list of all the names this company uses that have been reported to the BBB.

BBB Reliability Report

O S I Portfolio Services

2425 Commerce Avenue Building 2100, Suite 100

Duluth, GA 30096

General Information

Principal : Mr. Samuel D. Shannon Mgr. of Compliance/Risk Mgmt.

Customer Contact: Ms. Vanessa Thompson Compliance Paralegal

Phone Number: (678) 417-5000

Fax Number: (678) 417-5072

Type-of-Business Classification: Collection Agencies

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

This company is a collection agency.

Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

The subject firm has advised the BBB that it provides collection services for various clients.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints

Number of complaints processed by the BBB in last 36 Months: 339

Number of complaints processed by the BBB in last 12 months: 61

Complaints Concerned

Sales Issues: 1

Outcome of the complaint -

Resolved: 1

Product Quality Issues: 2

Outcome of all complaints -

Resolved: 1; Company made good faith effort to Resolve:

1

Refund or Exchange Issues: 16

Outcome of all complaints -

Resolved: 9; Company made good faith effort to Resolve:

4; Company did not respond: 3

Contract Issues: 3

Outcome of all complaints -

Resolved: 2; Company made good faith effort to Resolve:

1

Customer Service Issues: 20

Outcome of all complaints -

Resolved: 13; Company made good faith effort to

Resolve: 7

Credit or Billing Issues: 297

Outcome of all complaints -

Resolved: 204; Delayed Resolution: 2; Company made good

faith effort to Resolve: 87; Company did not respond: 4

Additional Information

Additional Doing-Business-As Names: A P Student Loan Trust One

Account Portfolios, Inc.

Computer Finance, LLC

Gulf State Credit

Heilig Meyers Master Trust

Heilig Myers Master Trust

O S I Collection Services, Inc.

OSI Strategic Receivables Management

Palisade Collections, Inc.

Perimeter Credit

Additional Addresses: 4250 Perimeter Park DriveSuite 240, Atlanta, GA 30341

P O Box 105347, Atlanta, GA 30348-5347

P.O. Box 105346, Atlanta, GA 30348-5346

P.O. Box 105460, Atlanta, GA 30348

P.O. Box 105577, Atlanta, GA 30348-5577

P.O. Box 105588, Atlanta, GA 30384

P.O. Box 105895, Atlanta, GA 30348

P.O. Box 80030, Atlanta, GA 30366

PO Box 105349, Atlanta, GA 30348

PO Box 48650, Atlanta, GA 30362-1650

4221 International Parkway, Hapeville, GA 30354

P.O. Box 8800, Jacksonville, FL 32239

Additional Phone Numbers: 800-514-9754

800-659-7641

877-675-3058

877-737-0836

678-417-5074 Fax

678-417-5084

800-659-7610

800-240-0324

800-948-8360

678-417-5072 Fax

800-852-9382

800-723-2205

800-240-0671

888-715-5699

866-771-3395

800-624-0284

800-776-6764

Additional TOB Classifications: Consumer Finance & Loan Co.

Financial Services

Company Management

Additional company management personnel include:

Ms. Vanessa Thompson Compliance Paralegal

Report as of 03/31/2004

Copyright 2004 Better Business Bureau

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.

M.K

ontario, California
U.S.A.

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