- Report: #1435091
Complaint Review: Panera Bread - Fort Worth Texas
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Panera Bread
1700 S University Dr Fort Worth, 76107 Texas, United States
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Panera Bread Debt card charge mulitiple times for single transaction. Fort Worth Texas
I went into the Panera Bread for lunch on 3/15/2018. I ordered and paid for my food via the kiosk which totals $15.93 ($13.93 + $2.00 tip), Because I used the kiosk I do not have a receipt for the order. My food arrives as always at my table, same quality as always. I leave a happy customer.
The next day (3/16/2018) I check my bank account online and there are four (4) transactions of $15.93 by Panera (See image below). I scroll and look for a "+" reversing the extra charges (not uncommon - happens when I pay at the pump) - no reversals. WTF??
So - thinking this is a problem, I put in a dispute with my bank to make sure that they know I am having an issue with a merchant, and on 3/17/2018 I call and ask to speak to a manager. I get "Bo" who tells me the charges will "drop off". I explain to him that the charges have NOT dropped off and that my account has been debited in excess of $47.79 because of three unauthorized charges and I demand to be refunded. He then tells me it is an "IT" issue on Panera's part - not the store - and Panera is aware of multiple charges being placed against a customers’ accounts because it has happened to a "couple of other" customers. He promises to call me back, and to make sure the situation is "rectified". Well ... Nothing. No call back from him. My account is still short the $47.79 that I was charged. And I am veryunhappy.
Panera needs to make this right. I give a lot of my business to this store. I pay for my food, and I expect the merchant of any service that I pay for to not overcharge me, or place multiple unauthorized charges against my account!
Maybe they think that you know, it has only been a few days, and it is only $47.79 – but that $47.79 is a big deal to ME and if they could be so d**n quick to take the money out, then they should be able to be just as quick getting it back into my account – If this is really just a “IT” problem, and if Panera actually does care about their customers the way they claim to in commercials.
I may never step foot in another Panera again if this is not resolved quickly but I am at the mercy of a corporation with "IT" issues.
