Rachelv
Minot,#2Author of original report
Sat, February 20, 2010
On Feb 1st 2010, Judge Hager of the Ward County District Court, ruled in my favor in the lawsuit I filed against Paradise Spa's. So in response to the comments by Paradise Spa's on my complaint on this website, I wanted all readers to know that the Judge ruled in MY favor as I was able to prove my allegations. So they can no more deny their bad business practices. These people are horrible to do business with, an absolute nightmare. Please consider another retailer for your outdoor living needs.
Paradise
Minot,#3UPDATE Employee
Wed, December 10, 2008
On May 21st the above party called in for us to come out ot her house and repair a leaking spa motor. The exact work order called in was "spa is leaking at the motor." We dispatched a technician to the job site where indeed the spa motor was leaking out the front volute of the pump. We replaced the o-ring on the volute. The above party called back and said the spa was still leaking out of the same place. We dispatched another technician back to the job site to check the problem. The technician was unable to find a leak at the pump as stated. The above party called back again and told me the spa was still leaking at the same place, but it took about 10 to 15 minutes for the leak to start. We dispatched our service manager with 13 years of knowledge in spa repair, and he found the leak was actually coming from the diverter valve. The vale had a hole through it. We were able to temporarily repair the leak by closing up the hole with marine grade two part epoxy. After discovering this, we contacted the above party and asked her if she wanted us to replace the diverter valve assembly. I told her estimated repair costs while she was standing at our parts counter in the store. At which time she told us to go ahead and order the parts to repair it. Our parts manager was also present at the time and witnessed her authorizing us to order the parts and perform the repair. Once the parts arrived we dispatched a technician to replace the valve assembly. The technician did have some problems replacing the valve assembly. We credited the above part for 1.5 hours of labor, and the handle which was broke was ordered, and is on hand for the customer at no charge. We are regretful or our customer's dissatisfaction, however the work was performed as authorized, and we just want to be paid for the service performed. The claims the "the collection agency looked into my case and they dismissed it..." is completely, and totally inaccurate.