Kayleigh5
Griffith,#2Consumer Comment
Tue, July 31, 2007
I am a bride-to-be and have visited Park Avenue Brides on two different occasions. The first time was in early March. I decided to check the store out with my mom and my daughter on a Saturday afternoon. I grew up in the area and I always wanted to go there to try on dresses when my time came, so I was very excited to walk in their doors that day. We were greated by an older woman and she asked for the date of my upcoming wedding. When I told her that is was July 12th of 2008 she said that we had alot of time and then walked away from us never to be seen again. We stayed for 5 more minutes and then decided to leave. There was nobody else in the store so taking time to help me wouldn't have been a waste. I was very upset when I left because I felt that I was not taken seriously. Fast forward to last night. A friend of mine is also getting married and we along with my daughter went back to Park Avenue because they carried a specific dress that we could not find anywhere else. The woman was very nice this time because my friend stated that she was getting married in less then a year. We used this tactic because of what happened last time I was there, the truth is that her wedding is in 2009. I will admit the older woman was nice this time and made it a point to pay attention to us. The problem this time was the older man that kept walking through the store making us, and the other party in the store very uncomfortable. He also had the nerve to yell at my 5 year old for practically just standing still. I don't think grumpy old men have a place in a bridal salon. The point of this comment is.... To Park Avenue... Customer Service is vital in this industry. You just lost out on 2 potential sales because of the lack of friendly customer service that a bride and her attendants expect when they are going to be spending money at your store. I have heard other brides in person and on bridal forums say that they will never visit Park Avenue Brides again and to urge other brides from wasting there time. For my fellow brides... Don't settle for poor customer service. It shouldn't matter how far away your wedding is, a sale is a sale and a bridal shop should treat you like any other bride.
Josephine Dolatowski, Pres.
Merrillville,#3REBUTTAL Owner of company
Tue, September 23, 2003
Every single complaint registered by this customer is an absolute misstatement of fact, without exception. She mentions one of her maids who was a size 2 and we ordered a size 8. In fact, we ordered a size 4, THE SMALLEST SIZE THE COMPANY MAKES. Not one of her maids ordered a size 20, as she claims. If all of her maids were ripped-off, why is it we have never heard from one of them? The real problem stems from this customer attempting (and succeeding) in walking out of the store with the merchandise and not paying for the alterations. Even though on two occasions she was told in advance her alterations were $105, she took advantage of an inexperienced employee and walked out without paying. When contacted two weeks after her wedding (graciously allowing for the honeymoon), her mother said that the bride had paid for the alterations. In contacting the bride, she said her mother had paid for the alterations. Now, it seems, she has had a memory flashback and declares that she paid for the alterations, but did not get a receipt. Every day for two weeks we attempted to put this charge through on a credit card and it was rejected. We necessarily come to the conclusion that she did not have the money to pay for the alterations and deliberately walked out with the gown without paying. She is obviously angry that she was caught in the act and restitution was made through no effort on her part. Park Avenue Brides