Let me start out by saying I'm a clean/neat person. I like things to be clean and I try to keep them that way. I was injured 2 years ago so now I'm in a wheelchair. A physical disability makes cleaning my place a lot more diicult, and add on top of that a wheelchair that tracks in dirt and a dog, and the place can get dirty fairly quickly.

So, I looked on Craigslist and called Partners in Grime Cleaning Service (Lisa Borella) based on her advertisement for "deep cleaning." She quoted me $120 for a small 1 BR/1 Bath apatment. She showed up shotly after 8 AM. and began cleaning when I left for summer school class at 8:30 AM. I told her to retun my house key to the front office. I received a text message from my apartment complex beore 10 AM saying that the key had retuned. She spent a little over 1 hour "deep cleaning." I basically paid her a rate of $120/hour for her work, and let me tell you, her cleaning was ABYSMAL.

I told her beforehand that there was a good amount of hair from my dog. Every area where the carpet meets the wall still has tons of hair, as well as the carpet and floors. She wiped down tops of tables and desks, but all the arms and legs of every surface are still covered in dust. The couch was not wiped down. The floor still has little leaves and dust on it. She did not wipe down the grime from either sink head (bathroom and kitchen). She didn't touch the fridge. Beneath the stove and on the kitchen floor are tons of crumbs. She didn't clean inside any drawer in the kitchen. To the sides of the washer and dryer are huge amounts of lint and hair. She didn't clean the mirrors in the bathroom. She didn't clean the inside of the tub (still a ring) or wipe the grime off of the tub spout or any of the chrome finishings. And this onlv beams to describe everything she didn't do.

The place is still a mess. Her cleaning w as worth $15, tops. She did the absolute bare minimum that anyone could ask for and charged a lot. She said I would be getting a "deep clean." When I heard that, I imagined a thorough cleaning. That conjured an image in my mind of scrubbing, mopping the floors, making things shine, making the house spotless, and for $120/hour, I expected that. Yet she didn't even clean the mirror in the bathroom, wipe down water spots on chrome finishings, or even the entire counter. There's still food stains on the counter!

If you want to get ripped off. hire Lisa. She'll be done with your place in 1 hour or less, and say it's because of how experienced she is. I asked for my money back, and she turned around saying I was harassing her, and flooded my phone with over 100 text messages, every few seconds, with:

"PLLLEEEEESSSEEE LEAVE ME ALONE!!!!!! R u phsico?!!"

She then had some man call me up and proceed to cuss me out, saying that I got what I paid for and that I was being ungrateful.

Lisa is a crook, and she's childish. Here is a gallery of pictures taken immediately when I got home. Keep in mind, these pictures are AFTER she cleaned. http://postimg.org/gallery/8tb6yl9o.

Do not hire her, ever.

Click Here to read other Ripoff Reports on Partners in Grime Cleaning (Lisa Borella)

5 Updates & Rebuttals

T. King

Tucson,
United States

She got me too

#2Consumer Comment

Mon, August 20, 2018

I really wish I had seen these reports prior to contacting Lisa. After rescheduling three times, she doubled her price and did the worst cleaning job I have ever seen. And her response to my complaints was very unprofessional. The whole experience was horrible.

Optimize Property Management

Tucson,
Arizona,
USA

They also tried to bait and switch me

#3Consumer Comment

Tue, August 08, 2017

Partners in Grime cleaning was supposed to do a move out cleaning for a house we just acquired and they quoted $180 for the service. We repeatedly requested they view the house before quoting. Job was supposed to start Saturday August 5th and Lisa contacted us saying she was sick and couldn't start til Sunday. On Sunday we were contacted again saying she was still sick and could start Monday. Was told that no problem we will do the job for $180. On Monday they showed up and then told me the job was going to be $600 after wasting days of my time. They also demanded that I pay cash up front. Not acceptable! Do not hire this service, sounds like a common theme here with other consumers! Luckily we did not accept their higher fee.

Anonymous

Tucson ,
Arizona,
USA

Me too!

#4Consumer Comment

Mon, July 18, 2016

She did the exact thing to me! I paid over $200 (although she tried to up it to $300 when she get to my house and i refused) for a "deep clean" and didn't even perform what I would expect In a regular cleaning. She didn't vacuum my couch, wipe down the sliding glass door or dust under the beds. I had hard water build up on my shower, and she said she couldn't get it off, as in she didn't even try. My new cleaner got it off in just a normal cleaning visit. She was at My house for less than 2 1/2 hours when my new cleaner was at my house for over 3 for a REGULAR cleaning. She also complained the entire time about how much it needed a cleaning - I KNOW that's why I hired you! The house wasn't even "dirty", it was just due for a deep clean. Lisa was terrible, I would NEVER use her again.

Adolph

Homosassa Springs,
Florida,