- Report: #137012
Complaint Review: Paypal - Nationwide
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Paypal
paypal.com Nationwide, U.S.A.
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Paypal froze account due to same cable connection as husband who has dispute San Jose California
This is the situation. My husband has a dispute filed against him. They froze both our accounts. I am not in a dispute with anyone but he is.
My account was froze as I can't access the 884.00 balance I have in my paypal account. I can't receive payments.I have spent over 1 hour on the phone with PP and all they say is sorry.
They are holding 1585.00 of my husbands money which is suppose to be returned to a customer. PP won't release the funds. I asked them when I should be able to except funds(last night) they said 24 hours. It has been over 24 hours and
no change.
I asked why my account was froze, they stated due to our same internect connection. My husband and I have seperate accounts with paypal and ebay, we even have 2 seperate computers.
I was told that they can hold my 884.00 for up to 180 days and then after that they have the right to keep my 884.00 with the excues of faulty business actions.
On another website I read an posting from an ex paypal manager they have these freeze meetings through out the week and they give their employees a list of people to freeze. The way the company is set up they hope people get fed-up with the customer service and will just walk away then paypal keeps the money as bonus funds.
I have had to send a stack of faxes and jump through hoops. They asured me it woulds be settled in a timely mannor. So far it has been a long process. They say when they release my husbands funds My account will be unfroze. How can this be fair business.
I asked them If I lived in an apartment complex would they freeze everyone that used the cable line for internet access. They claimed that was different, but it could be done.
After this I will no longer be using paypal.
Bridget
Two Rivers, Wisconsin
U.S.A.
My account was froze as I can't access the 884.00 balance I have in my paypal account. I can't receive payments.I have spent over 1 hour on the phone with PP and all they say is sorry.
They are holding 1585.00 of my husbands money which is suppose to be returned to a customer. PP won't release the funds. I asked them when I should be able to except funds(last night) they said 24 hours. It has been over 24 hours and
no change.
I asked why my account was froze, they stated due to our same internect connection. My husband and I have seperate accounts with paypal and ebay, we even have 2 seperate computers.
I was told that they can hold my 884.00 for up to 180 days and then after that they have the right to keep my 884.00 with the excues of faulty business actions.
On another website I read an posting from an ex paypal manager they have these freeze meetings through out the week and they give their employees a list of people to freeze. The way the company is set up they hope people get fed-up with the customer service and will just walk away then paypal keeps the money as bonus funds.
I have had to send a stack of faxes and jump through hoops. They asured me it woulds be settled in a timely mannor. So far it has been a long process. They say when they release my husbands funds My account will be unfroze. How can this be fair business.
I asked them If I lived in an apartment complex would they freeze everyone that used the cable line for internet access. They claimed that was different, but it could be done.
After this I will no longer be using paypal.
Bridget
Two Rivers, Wisconsin
U.S.A.
1 Updates & Rebuttals
Jason
Simpsonville,South Carolina,
U.S.A.
Paypal doing their best
#2Consumer Comment
Thu, March 31, 2005
In your situation, the reason your account was frozen, quite probably, is because it is being accessed by the same IP address. You have one connection coming into your home, whether it be cable modem, DSL or whatever, shared by a router, right? While the machines on the inside have different IPs, they look the exact same to Paypal. Paypal sees the same IP address for both machines. Therefore, your husband has a dispute against him where they have frozen over $1500 of his funds, which leads me to believe there's a greater than $1500 "lein" against him, so to speak. Since he is most likely the seller in this situation, Paypal has looked at the facts of the case and said we're not letting you touch this money until the dispute is resolved. They also looked at their records and see that there's another account from the same IP address, so to protect the BUYER, they froze that account as well because we all know that scammers would never have multiple paypal accounts. The Paypal system is, quite correctly, weighted towards the buyer because in 90% of the cases, it's the buyer who is the one being ripped off. The best advice here is to settle the dispute, then the accounts will be unlocked. Your argument about being in an apartment complex doesn't hold water because you wouldn't all be on the same IP address unless you had common wireless internet, in which case there's a real possibility that they would lock all the accounts. However, each cable modem or DSL connection has it's own unique IP address, so it would be quite unusual for them to have a situation such as that, and as they told you, if they ran into that situation, they would handle it differently.
