- Report: #551149
Complaint Review: Peerless Optical - Tarzana California
Reported By:
Sol -
West Hills, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Peerless Optical
19100 Ventura Blvd, Suite E Tarzana, 91356 California, United States of America
Phone:
818-344-4654
Web:
peerlessoptical.com
Categories:
Business Rating:
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Peerless Optical Dawit Debela, Carlos Ayala, Gerald Woodard, Gerry Woodard, Jerry Woodard Sold me defective eyeglasses, refused to remake them, & refused to refund my money after promising to do so. Tarzana, California
I purchased glasses from Peerless Optical on 9/19/2009. Upon using the glasses, I noticed an unusual distortion in the top part of the lenses. This distortion is very pronounced while driving at night and causes vertical streaking in the top part of both lenses. I returned to Peerless within a couple of weeks and spoke to Carlos Ayala, the manager. I explained the problem to him and he said he needed to polish the tops of the lenses to reduce the distortion. After picking the glasses back up, the problem had not been corrected.
I came back again and subsequently requested Mr. Ayala to remake my lenses as some type of error or defect must be causing this distortion. He agreed to remake the lenses and said he would call when they were done. Several weeks went by without any call from Peerless. <!--[if !supportEmptyParas]-->When I inquired, I was told They were not in yet. After another week, I inquired again. This time I was told that no replacement lenses were ever ordered for me. Supposedly, the company owner, Gerald Woodard told them he refuses to remake the lenses since they didnt make enough money on them. He told them to only offer me a refund. I requested a telephone call from the owner, but no call was ever returned.
When I returned to Peerless Optical for the refund I was promised, an optician named Dawit Debela refused to give me a refund. He was rude, raised his voice to me, and said Contact your bank or do anything else you want, but we will not give you a refund. You just want glasses for free.
There must be some sort of quality control problem. This use to be a great company but I think they might be on their way out of business.
DO NOT ORDER OR PURCHASE ANYTHING FROM PEERLESS OPTICAL!!
2 Updates & Rebuttals
Sol Bash
West Hills,California,
USA
Peerless makes no sense!
#2Author of original report
Tue, February 22, 2011
David's response almost one year from the nightmare they put me through makes no sense. I had no ill will; I was a happy customer for many years. How did I try to rip them off? I returned their poor-quality glasses. I did not try to get anything I did not pay for. I'm not a doctor but I think this guy needs psychiatric help!
David
Tarzana,California,
United States of America
Ripping buisness owners.
#3REBUTTAL Owner of company
Tue, February 22, 2011
I just want consumers to know that there are few customers with ill intentions of ripping off optical stores by complaining about a product.
