- Report: #1318966
Complaint Review: Pentair - Nationwide
Reported By:
ChrisJS -
N Scituate, Massachusetts, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Pentair
Nationwide, USA
Web:
www.pentair.com
Categories:
Business Rating:
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Pentair Pentek Misrepresentation and abusive pricing Minneapolis, MN Nationwide
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I purchased a Pentec (Pentair) Surge Arrestor Kit represented as being an accessory for my Pentek well pump controller.
The part (Pentek VFD-SGA)listed for $218 and was purchased from a Pentair dealer. When it arrived the Kit comprised 2 off-the-shelf Ditek parts still in the manufacturer's packaging. Both parts were available on-line for less than $40 each.
So, Pentair ripped me off $218 for $80 worth of parts just for putting a different part number label on the exterior of a box. I figure their gross margin on this product must be at least 90%.
Highly unethical behavior. Apart from the price gouging, I believe Pentair misrepresented the product by inferring that it was a dedicated part for the Intellidrive pump controller, when in reality it is just a standard surge suppressor.
I was unable to return the item for a credit because (quote) it was a special order item, but I shall be very wary of purchasing any Pentair product from now on.
