Complaint Review: Pep Boys - Baltimore Maryland

Anyone want to try and disprove that adage using John as the subject? He is proof of what EVERY business and management publication has been starting to say, since about 5 years ago. He KNOWS the brakes are unsafe, but can't figure out why a business refused to accept the liability involved in doing the brake job HIS way. I am sooooooo glad my customers are smarter than this guy.

Some people are just shade tree mechanics.... they think that they KNOW what the vehilce companys have done over the years to make cars safer and also what it takes for them to REMAIN safe.... Ken did NOT owe this guy s**t since he knew all the answers.... if he knew all the answers, then why did he take it some place to be fixed... hmmmmm lets think about this here..! I have been a mechanic for 13 yrs and keep up with all the new things that come out... INCLUDING the saftey measures.... this guy wanted someone to tell him what was wrong with his car and then go home and attempt to fix it himself because he is a TIGHT a*s and dont wanna pay to have his car PROPERLY repaired!

Why in this world would you say you are sorry to this a*****e? First of all...stupid a*s idiot is violating the state law by driving unsafe vehicle. Why do you thing the manufacturers spend about 5 years of work before they "issue" another model? Testing, testing, testing... 2. He just did the same to the shop name what you did to him...caling names, accusations... 3. Minimun means minimun. Other than that is dangerous not only to the operator of the verhicle but to , lets say the school bus full of children. The idiot will try to slow down to prevent an accident, but since the rotors are unedr the minimum, which means overheated, which means braking efficiency is lower, cousing possible death to others. Please do me a favor and have your stupid idiot you call lawyer contact Ed form ripoff.com and ask about my IP address. I would love to be taken to the court for this post. You stupid murderer. You will sue for demages! America should sue God for making a person with that kind of mind, if it was possible. Such a waste of human flesh. I bet he is one of opposers of "black boxes" being installed in new cars. Well this is an example why it is nesseserry to have them in, so the justice knows about the behaviour of the vehicle before accident, which will revail who's at fault. He is a mechanic! my a*s. If you are a mechanic you would never put your low self esteemed a*s in your vehicle with the rotors like that. Its like flying in a huge airplane with smaller wings. Suing someone for calling to an idiot? It like Bandy suing everyine who called him a murderer. The difference is, you are not convicted. Not yet.

Ken, you are right!, You shouldnt have to apologize to this guy! your Customer, Mr. Master Mechanic that he is stated that he KNEW that the rotors were .002 under spec. it is black and white. Either they are IN spec, or they are OUT of spec. As I am sure that you are very well aware of. Ovbiously, your customer knows more than the vehicle's manufacurer does about engineering, and brakes. I'm an ASE master tech myself, and I sure wish that I had the ability to spot whether a brake rotor had any warping or not with my naked eye! The only one that is slandering anyone is HIM, as he is the one that is accusing ou of trickery, since he did, in fact admit that the rotors were under spec..

Good Morning John Regarding the reply I submitted to you response about Pep Boys providing improper service. I realize that in this day and age and the way the world is, That there is no reason for myself or anyone for that matter to treat people the way that I had treated you. So my sincerest appologies for the comments I made and unfortunalty this website will not allow you to delete your comments. If I could I would remove the comments I made. So again my sincerest applogies to you. I wish you and your family the greatest and happiest holiday season and a very very Happy New Year. Sincerely Ken

If this is the level of professionalism I can expect over a little dispute like this, then I am glad I filed a Rip Off Report. I printed Ken's comments out and sent a copy to my attorney and to Pep Boys' corporate headquarters. My attorney advised me that Ken's comments were defamatory in nature, and that if I chose to I could bring legal action against the company for the damage caused to my reputation. With the copy to Pep Boys I sent a letter stating those facts, and yesterday I recieved a letter of apology from the area director. Although I had asked for Ken to retract his statements he made on his rebuttal, I doubt that will happen. I did ask for a written and signed letter of apology and that disciplinary action be taken against Ken, and that has happened. The area director stated it was against company policy to post comments on consumer advocacy websites and that Mr. Ken would be disciplined for his actions. So to settle the above comments made by Mr. Ken, his malicious attack on my character was both unwarranted, unnecessary and untrue. I hope that his lies come back to haunt his career.

First of all this idiot does not realize that running a vehicle with parts out of manufactures specifications is a dangerous situation, people get killed this way, this gentleman told me on the phone that he knows how the service game works, well Mr., peoples lives are at stake this is not a game. or maybe you dont understand this concept. Secondly to agree to your reply, yes you can run rotors on a vehicle under specifications, but the OEM manufactures do not recommend this. So Mr. if you feel the need to put your families life in danger, by using parts that are not in proper specs. more power to you. But God help the person that you may run into or possibly kill, because you wanted to be cheap!!! It's your life pal, but dont try to ruin other peoples lives by doing shotty work. and you call yourself a mechanic? yea right. I am glad you have never worked on my families car, I do value peoples lives unlike your self. oh and also I am glad to see your eyesight is perfect enough that you can spot runout on rotors that are measured in 1000th of inches, I guess you truly are THE MECHANIC!!! My Fault

Returned a call from Ken after filing a complaint on pep boys website. I believe he is the manager of the store, and his explainations did little to console me. His explaination was that they can't do brake work unless the rotors are in spec for legal reasons.

So it's the lawyers' fault as well. But it's a case of fighting the auto repair system and the only way I won was to do the work myself for about 1/10th the cost.

He did say he would talk to Ed about the way he kept trying to scare me into getting the work done as I was leaving the store. I swear I'll never shop there again.