Brandi
Jacksonville,#2Author of original report
Fri, March 18, 2005
I received a phone call today from the District Manager, Wayne, and he was of great service to me. He took my negative experience with Pep-Boys and turned it around. Apologizing for the mistakes that were made and compensated me for the work done improperly which was all I wanted. So I do appreciate the quick turn around time which was involved in resolving this dispute, their customer relations department is awesome if you do have a problem. Since they made right the wrong I would try them again.
Brandi
Jacksonville,#3Author of original report
Fri, March 18, 2005
I received a phone call today from the District Manager, Wayne, and he was of great service to me. He took my negative experience with Pep-Boys and turned it around. Apologizing for the mistakes that were made and compensated me for the work done improperly which was all I wanted. So I do appreciate the quick turn around time which was involved in resolving this dispute, their customer relations department is awesome if you do have a problem. Since they made right the wrong I would try them again.
Brandi
Jacksonville,#4Author of original report
Fri, March 18, 2005
I received a phone call today from the District Manager, Wayne, and he was of great service to me. He took my negative experience with Pep-Boys and turned it around. Apologizing for the mistakes that were made and compensated me for the work done improperly which was all I wanted. So I do appreciate the quick turn around time which was involved in resolving this dispute, their customer relations department is awesome if you do have a problem. Since they made right the wrong I would try them again.
Brandi
Jacksonville,#5Author of original report
Fri, March 18, 2005
I received a phone call today from the District Manager, Wayne, and he was of great service to me. He took my negative experience with Pep-Boys and turned it around. Apologizing for the mistakes that were made and compensated me for the work done improperly which was all I wanted. So I do appreciate the quick turn around time which was involved in resolving this dispute, their customer relations department is awesome if you do have a problem. Since they made right the wrong I would try them again.