• Report:  #2234

Complaint Review: PepBoys - Bay City Michigan

Reported By:
- MI,

Bay City, Michigan, U.S.A.
Tell us has your experience with this business or person been good? What's this?
Memorial weekend, 1999, I suffered a breakdown on I-75. I had my car towed to PepBoys, in Bay City,MI, since they were the only ones with mechanics available. I lived about 75 miles from the garage. After a diagnostic exam, I was told I may have cylinder problems and they would check it after the weekend. They gave me an estimate of a little over $500 and told me it should be ready in 4 days. They didn't even look at it for a week. Finally after calling and calling, they told me that a cyinder head was cracked and they would have to have the engine ground and cleaned. No mention of any additional cost. It took them another week to finally get my car ready. When I picked it up, the bill was for $1106.

The car lasted 5 miles before it conked out. They said to have it towed in and they would have their best mechanic look at it the next day. The next day they said they hadn't had a chance to look at it. Wasn't till a week later they told me that they hadn't cleaned the bearings well enough and the engine needed replacing. They told me they had an inexpensive replacement engine ready and would put it in as soon as I authorized it. Four days later I call up and they tell me they are still looking for an engine. So 4 weeks after I drop it off, they call me again and tell me the cars ready. I pick it up.

This time it lasted 40 miles before it died. It had to be towed to another PepBoys in Flint. The Bay City Store Manager told me it was the coil wire. When I called up the Flint PepBoy Store, they told me they hadn't even had a chance to look at it, but they ruled out the coil wire. Five weeks after I dropped the car off, they called for a 3rd time to say the car was ready. When i mentioned that I didn't think it was right that they charge me $1100 to fix an engine that lasted less than 5 miles, the Store Manager said that they 'would take care of it'. This worked out to be a free oil change on my new engine.

My 3 day, $500 estimate turned out to cost me 5 weeks and over $2000. They continued to lie to me all through the matter. PepBoys is a Total Crooked RipOff Liar!!!!!

2 Updates & Rebuttals


shut down due to company downsize.

#2UPDATE Employee

Sat, February 28, 2004

Sean you would be incorrect in 1999 there was a bay city and flint store.. They have been shut down due to company downsize..


This report is a lie!

#3UPDATE Employee

Wed, January 08, 2003

Having worked for Pep Boys in Michigan, I would like to point out that there are only 7 Pep Boys stores in Michigan. 4 in Detroit, 2 in Grand Rapids, and 1 in Kalamazoo. Please note that I did not list Bay City or Flint. For whatever reason, this person is lying, or has mistaken another company for Pep Boys.

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