Gravy
stafford,#2Consumer Comment
Sun, July 18, 2010
He's right about what he says the customer service is horrible. I fiance had a tire replaced there and they never gave him back his rim because come to find out they didn't have the right tire to go on it. He had to go back for the rim once he noticed it was gone and they acted as if he was bothering them. He also got a new windshield wiper and they didn't put it on right and it came off when he went to use them and it grinded into his windshield (sounded like nails on board) It was horrible and we will never go back.
Jcalaz2003
Ruther Glen,#3Author of original report
Mon, April 05, 2010
So, its "ok" to promise the best service while making the sale and then afterwards, when you try to actually USE the services they promise you, they treat you like dirt ... In their OWN words, they claim that the mistreatment that I detailed in my original post is "Proper Proceedures".
Jcalaz2003
Ruther Glen,#4Author of original report
Sun, December 13, 2009
Quoted from my original report ... I see that I am just one of many who know how PATHETIC PepBoys is.
BOTTOM LINE: PepBoys promises the world when making the sale but BUYER
BEWARE, after they have your money, they treat you like dirt !! No
excuses, no apology, just "take it or leave it".
AND PEPBOYS RESPONDS WITH "PROPER PROCEEDURES" ? There's no need to add anything else. Is THIS the kind of service YOU want ? Pepboys admits that this is what you will get since this is their "proper proceedure".
John
Miami,#5UPDATE Employee
Mon, May 25, 2009
This doesn't sound right to me, the way service work orders are handled at ALL stores is as follows: Work order is generated Customer authorizes work Parts and supplies are gathered Work is done on vehicle If any other additions are necessary to the work order to complete the job, totaling $100 more than the original work order or greater, the customer is contacted. Less than that the customer is not needed for authorization. After work is done, service advisor goes over any other recommendations from the techs with the customer. Customer pays for work order. Customer recieves warranty info and keys to car. NOWHERE in this list does the payment precede the work, so it is not possible for your work to be prepaid, as to close the ticket to pay it you must authorize the work as done by the techs in the shop, which cannot be done until the job is complete.