- Report: #350884
Complaint Review: Petals.com Petals Decorative Accents LLC - Portland Tennessee
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Author Confirmed
Why?
Petals.com Petals Decorative Accents LLC
Petals.com Portland, 37148-8369 Tennessee, U.S.A.
Phone:
800-637-3825
Web:
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Petals.com Petals Decorative Accents LLC, returns, unable to reach Portland Tennessee
I purchased a flower arrangement through Petals.com back in April. I then returned it well within the company's 30 day window in it's original packaging on April 23rd and I even received a receipt from UPS stating that the product was received on April 25th. I still have not received a refund to my MC. I have attempted to call multiple times and the voice recording redirects me to the website. I have placed 3 requests through the website but now all I see is:
Please be patient while we update our site.
You may order by phone by calling 1-800-637-3825
I am at a loss at this point and my next step is to file with the BBB. Any suggestions??
Murph24
Carmel, New York
U.S.A.
Please be patient while we update our site.
You may order by phone by calling 1-800-637-3825
I am at a loss at this point and my next step is to file with the BBB. Any suggestions??
Murph24
Carmel, New York
U.S.A.
1 Updates & Rebuttals
NSpectr3
Westerly,Rhode Island,
U.S.A.
-- Here We Go Again with Petals Decorative Ducking Refunds --
#2Consumer Suggestion
Wed, July 16, 2008
If you haven't by now, you might review my breakdown. I have the only comprehensive report here on Petals which has a happy ending: http://www.ripoffreport.com/reports/0/281/RipOff0281797.htm Lovely of them to set up a Catch-22 between online and voice contact methods. It's another Summer of Silence like last year. I would try reaching them at Connecticut HQ, and keep trying until a human answers, which admittedly could take months. Also talk to your credit issuer about a chargeback. This will be difficult now that you're past the usual 60 day dispute window, but if they're feeling friendly and can see a copy of your UPS notice they may decide to bend the rule in your favor. I also tried the limp wrist that is BBB, filing a blistering complaint via their Connecticut chapter. Petals simply ignored it, and they'll ignore you too. This case may qualify for a mail fraud charge, though the most I got from filing mine was an unhelpful postcard of handy anti-fraud trips. Oh, swell. I never found out if the state A.G. could hurry things; perhaps you could. Plenty of the publicized complaints against Petals concern its torpid response to refund claims, so at least you're not alone.
