- Report: #168207
Complaint Review: Philips Electronics USA - New York New York
-
Author Confirmed
Why?
Philips Electronics USA
1251 Avenue Of The Americas New York, 10020 New York, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Philips Electronics USA ripoff, No parts support for product less than two years old New York New York
In July 2004 I purchased a Philips Plasma TV Model # 37FD9954/17 from Sam's Club. In Early November 2005 the set quit working. I contacted Philips and was directed to a local shop that was the authorized repair facility. Because they had a huge backlog they were unable to look at the set until December 13th.
Today I received a call from the technician that the part required to fix it is no longer available and he suggested that I call Philips and see if I could get some action from them that they would not give the tech.
I spoke to Oliver in customer service who told me that the part was not available and would never be available. I responded that I paid almost $4000 for this TV and now Philips was telling me that I was out of luck; he transferred me to Stephanie in customer relations.
Stephanie told me that there was nothing anyone could do because te set is out of warranty. When I asked to speak to her supervisor she said she did not have a supervisor. We went around in a circle of me asking her who she reported to and her saying no one about twenty minutes.
Finally in exasperation I hung up, which I think was her sole purpose in life anyway. (My mistake, I should have put her on speaker and kept going until she hung up on me.)
I don't care that the set is out of warranty, I'm willing to pay for the part; I just want my TV fixed. Essentially Philips has ceased supporting a high dollar device that is less than 18 months old and I have a $4000 door stop.
Larry
Jacksonville, Florida
U.S.A.
Today I received a call from the technician that the part required to fix it is no longer available and he suggested that I call Philips and see if I could get some action from them that they would not give the tech.
I spoke to Oliver in customer service who told me that the part was not available and would never be available. I responded that I paid almost $4000 for this TV and now Philips was telling me that I was out of luck; he transferred me to Stephanie in customer relations.
Stephanie told me that there was nothing anyone could do because te set is out of warranty. When I asked to speak to her supervisor she said she did not have a supervisor. We went around in a circle of me asking her who she reported to and her saying no one about twenty minutes.
Finally in exasperation I hung up, which I think was her sole purpose in life anyway. (My mistake, I should have put her on speaker and kept going until she hung up on me.)
I don't care that the set is out of warranty, I'm willing to pay for the part; I just want my TV fixed. Essentially Philips has ceased supporting a high dollar device that is less than 18 months old and I have a $4000 door stop.
Larry
Jacksonville, Florida
U.S.A.
