Video
Montegobay,#2UPDATE Employee
Sat, April 12, 2003
I am responding to the article posted by Rick. I must apologize for any inconvenience you have experienced. I am a member of the video queue where we provide technical information to customers as well as placing orders for accessories for various electronic products. We use a LIVE ORDER PROCESSING SYSTEM here to provide faster and more efficient service. A customer can order a remote today and get it before he finish breakfast the following morning. With such a system as soon as an order is being placed it is processed and then shipped as such each order placed absorbs forgone cost. A customer will not provide his credit card information unless some mutual understanding had been established to process an order. The request was made to cancel the order after the part was already released from the warehouse. It is not possible to cancel an order after it has been released. A fifteen percent (15%) restocking fee is then charged to return the item for reimbursement. The staff here at the Customer Care Center is a highly educated team of well-trained Professionals. We all speak English and are quite eloquent. We have an accent as we are not Americans but it is a beautiful one and has never been a communication barrier with the customers we support.