- Report: #1365322
Complaint Review: PIGEONLY - Las Vegas Nevada
Reported By:
PackersGirl -
Long Beach , California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
PIGEONLY
701 E Bridger Ave #690 Las Vegas, 89101 Nevada, USA
Phone:
7026597607
Web:
Pigeonly.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PIGEONLY MISLEAD TO BELIEVING THE ASSIT YOU with LOWER PHONE CALLS TO YOUR LOVED WHO ARE INCARCERATED Las Vegas Nevada
BY PAYING THIS COMPANY 19.99 FOR 30 DAYS OF UNLIMITED PHONE CALLS FOR YOU AND YOUR LOVED ONES. ITS NOT TRUE, I ASKED THE MAN ON PHONE IF THERE were any HIDDEN FEES, HIDDN CHARGES, DOES THIS WORK WITH CELL PHONES AGAIN WAS TOLD ALL I GOTTA DO IS PAY MY 19.99 and MY CALLS WOULD BE GOOD TO GO. I HAVENT SPOKE TO MY FAMILY MEMEBER SINCE I PAID THEM, I CALLED AND SPOKE WITH SEVERAL PEOPLE from this company THEY ARE SO RUDE TELLING ME I WAS TOLD ABOUT THE SERVICE,that THEY SAVE US MONEY WITH LOWER RATES WHEN MY FAMILY MEMEBER CALLS THREW THE JAIL. SUCH BULL CRAP... ANYWAYS I was TREATED HORRIBLE , and WAS TOLD I WOULDNT GET A REFUND AND HUNG UP ON. I HAD A MANGER CONTACT ME YESTERDAY SAYING SHE WAS GONNA PUT MY MONEY BACK ONTO MY CARD AND SAID SHE WAS VERY SORRY AND MYREFUND WAS ISSUED. GUESS WHAT NOTHING ON MY CARD, IGNORED MY PHONE CALLS... SCAMMED SCAMMMMED
3 Updates & Rebuttals
brandon
Eau Claire,Wisconsin,
United States
But it's true, just not eloquently written
#2Consumer Comment
Sat, September 29, 2018
I've been getting $2.99 charges by them for about 6 months. About $35 dollars in mystery charges so far. I called them, they said sorry, said it wouldn't happen again, and that they would refund me. It's been 14 days since I called; since then I have yet to receive my refund and I've been charged another mystery $2.99. will call them again tomorrow to ask about it. I removed my card from their online portal about 3 months ago, so though it's not viewable it's still in their database and being utilized recurrently.
Mahogony
Atlanta,Georgia,
United States
Confirming Customer's Experience
#3Consumer Comment
Sun, May 13, 2018
Instead of apologizing to the person who posted this and obviously had a bad experience, they respond in this manner. I had a similar experience and was lied to about being able to receive discounted calls through their service to my loved ones who's in prison... LIE!! Not only that, but I'm also having issues cancelling this service. So, they continue billing me each month for $19.99. Today, I saw an additional charge of $2.99 on my bank statement. STAY AWAY FROM THEM! LET THE COMPANY'S RESPONSE DEMONSTRATE HOW THEY TREAT PEOPLE.
Pigeonly
Las Vegas,Nevada,
USA
This is a complete misrepresentation of Pigeonly and how we operate.
#4REBUTTAL Owner of company
Thu, April 06, 2017
This is a complete misrepresentation of Pigeonly and how we operate. Customer satisfaction is our # 1 priority which is why we are the only company in the inmate services space that offers a free trial and money back guarantee. During our 5 years of business with customers in over 88 countries, there has never been a case where Pigeonly has ignored or did not grant a request for a refund. Every employee at Pigeonly takes our mission of connecting families very seriously. This is why all our managers and customer support heroes go through extensive training on how to best support our subscribers through what could be considered the most difficult time in their lives.
