- Report: #684868
Complaint Review: Pillar to Post - junction City Oregon
Reported By:
Harry -
Eugene, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pillar to Post
Junction City, OR 97443 junction City, 97443 Oregon, United States of America
Phone:
541-998-4559
Web:
http://www.pillartopost-junctioncity.com/Default.aspx?cookieset=true
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pillar to Post Todd Bowers Poor work & no responsibility junction City, Oregon
This person inspected a duplex prior to our purchase. The duplex had tenants. As a result of his inspection we purchased the property. Within a month our tenants reported problems with a leaking roof. Roofers inspected and found the roof completely worn and needed replacement immediately. I went up on the roof with the roofers to confirm. During the inspection of the roof it was discovered the attic area was filled with mold. "The worst case of mold we've ever seen" said the roofers.
The mold abatement service also stated it was a very bad case, as well. Mold was also present in cabinets and closets and walls - the result of poor practices on the part of one tenant.
Since this mold had to have been present when Pillar to Post performed the inspection it's obvious the inspection was VERY sloppily done! I doubt he could have been on the roof or up in the attic areas. Though his report states he was... and things were in good repair.
For months this inspector - Todd Bowers - stalled responding to my contacts and those of my realtor. He'd ask for reports, etc. but all it was a stall. I gave up trying to get satisfaction.
Be Warned! This person will NOT do good work and will NOT take responsibility for what he does...
2 Updates & Rebuttals
HBHouchins
Eugene,Oregon,
Your perception is convenient
#2Author of original report
Thu, April 18, 2013
"yet we have never received complaint in our office to my knowledge."
Your knowledge is in question, isn't it. My Realtor sent you emails - which you responded to for a time. My Realtor spoke with you on the phone - but you have no memory. He does. You agreed to look into it and a month later you still had not responded. This obfuscation continued for months.
I did this as well, but you never would respond to me.
"We have an outstanding reputation in the Tri-County Area and have been in business for 15 years now."
What's your point? I had another representative of your company inspect a property in Springfield, Oregon. He was, as far as I'm concerned, very through and spot-on in his evaluation. The reason I called your company a second time. I did notice however that a year later your Eugene area office was no longer listed on the state's contractor information website. What was that about?
"If we feel we have missed something on an inspection we will most definitely take care of it. If we are not qualified to take care of it we will have someone take care of the issue at hand."
What's your point, again? How can you say this when you never came to inspect? You also chose to ignore the report of the mold remediation company.
"It seems to me that it is always the disgruntled consumer is the one that will file a complaint."
Well, DUH! Why would a happy customer file a complaint?
Pillar To Post
Junction City,Oregon,
Every thing is not always as it seems
#3REBUTTAL Owner of company
Thu, April 18, 2013
While we can appreciate an issue coming up on inspections, they are not always as black and white as they seem. The complaintant definitely took the time to file a complaint online yet we have never received complaint in our office to my knowledge.
We have an outstanding reputation in the Tri-County Area and have been in business for 15 years now. If we feel we have missed something on an inspection we will most definitely take care of it. If we are not qualified to take care of it we will have someone take care of the issue at hand.
It seems to me that it is always the disgruntled consumer is the one that will file a complaint. If you would like to see positive please feel free to visit our website and check out our Listen 360. We many happy customers and yes a few complaints. Please call if you are concerned about us or our company.
http://junctioncity.pillartopost.com/
