- Report: #807205
Complaint Review: Pink Discount.com - Lakeside California
-
Author Not Confirmed
Why?
Pink Discount.com
PO Box 472, Lakeside, CA 92040 Lakeside, 92040 California, United States of America
Phone:
18779024327
Web:
pinkdiscount.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Pink Discount.com No refund, no customer service, worst ever experience in buying on-line Lakeside, California
I ordered two Remington Wet-to-Dry straighteners from Pink Discount, for delivery to Cyprus. A couple of days later I received an email saying that they had got the delivery charge to Cyprus wrong on their website and so would have to charge and extra $32 dollars to my card, or if I wanted to I could cancel the order and get a refund. I chose to have a refund because the extra cost meant it was no longer a good deal.
This was a month ago, and to date I still have not received the refund. The most worrying thing is that they do not respond to any of my emails nor did they return my call - I left a message on their answer machine which promised they would get back to me in 24 hours. I do not know what else to do. They just won't reply to me.
A decent company would have admitted that they were at fault in the first place for stating an incorrect delivery charge, and perhaps even delivered the goods to me at the agreed price. This company however seems very far from decent and strikes me as a totally inept organisation which does not care at all about its customers. To add insult to injury, I see today that they have reduced the price of the item I ordered by quite a substantial amount. Do not be tempted though. In all the years I have been buying things online this is the first time that I have had such trouble. It weighs on my mind all the time and I check my emails constantly to see if by some miracle they have written to confirm that the refund will be made.
How can they be allowed to get away with this? I want to take this matter further and would appreciate some advice on the most appropriate US authority to contact.
This was a month ago, and to date I still have not received the refund. The most worrying thing is that they do not respond to any of my emails nor did they return my call - I left a message on their answer machine which promised they would get back to me in 24 hours. I do not know what else to do. They just won't reply to me.
A decent company would have admitted that they were at fault in the first place for stating an incorrect delivery charge, and perhaps even delivered the goods to me at the agreed price. This company however seems very far from decent and strikes me as a totally inept organisation which does not care at all about its customers. To add insult to injury, I see today that they have reduced the price of the item I ordered by quite a substantial amount. Do not be tempted though. In all the years I have been buying things online this is the first time that I have had such trouble. It weighs on my mind all the time and I check my emails constantly to see if by some miracle they have written to confirm that the refund will be made.
How can they be allowed to get away with this? I want to take this matter further and would appreciate some advice on the most appropriate US authority to contact.
2 Updates & Rebuttals
Alica
Nicosia,Cyprus
Case Resolved
#2Author of original report
Fri, February 03, 2012
I am very happy to say that I have now received my refund from PinkDiscount.com and they have also offered me a voucher to use against another purchase. It was unfortunate that I had to resort to filing a report in the first place, but I am glad that it worked and helped me recover my money.
PinkDiscount
Lakeside,California,
United States of America
Apologies to this customer
#3UPDATE Employee
Tue, January 31, 2012
This customer is correct. The original shipping calculation for her purchase was wrong even though it was automated. We did offer to refund her after she declined to pay actual priority international shipping charges.
We did attempt to process the refund but it didn't go through and for that we apologize. This refund was issued today:
(Refund)
Date/Time: 01/31/2012 12:02 PM PST
Explanation: Approved (00)
Capture Amount: -$84.68
Settlement: Unsettled - View Batch
Transaction Id: 12455707
In addition, if this customer would like to log into the website and contact our customer service department via email we would like to offer her a $50 gift certificate to be used on any item and its shipping. We will also attempt to contact her via email to settle this matter.
Thank you for bringing this to our attention.
