- Report: #55286
Complaint Review: Pinnacle Systems - Mountain View California
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Pinnacle Systems
280 North Bernardo Avenue Mountain View, 94043 California, U.S.A.
Phone:
650-526-1600
Web:
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Pinnacle Systems dishonest fraudulent ripoff rebates Mountain View California
This company uses very deceptive rebate practices. I purchased their software in November 2002 and sent in for their rebate.
The terms of the rebate stated that the promotion ran from November 1 through November 30, 2002. In late December 2002 Pinnacle ran another promotion on the same product with the same rebate amount. Having two computers I bought a second package and sent in for the rebate. After waiting the 8-10 weeks and recieving no rebates, I called.
Pinnacle told me that they were sorry about the delay and I'd be recieving my rebate soon. "Rebate" I asked? There were two. At that point they said "Sorry, you only qualify for one". They further went on to explain that they simply extended the original promotion rather than creating a new one.
This is an extremely deceptive practice. My original paperwork shows the promotion period being between November 1 and Novermber 30, 2002. When November 30, 2002 arrives, that promotion is ended and any other promotions are to be considered as new. I tried to explain this in vain to them.
Needless to say I feel violated by their deceptive practices and urge anyone planning to buy Pinnacle Software to do so with the utmost caution.
Don
San Jose, California
U.S.A.
The terms of the rebate stated that the promotion ran from November 1 through November 30, 2002. In late December 2002 Pinnacle ran another promotion on the same product with the same rebate amount. Having two computers I bought a second package and sent in for the rebate. After waiting the 8-10 weeks and recieving no rebates, I called.
Pinnacle told me that they were sorry about the delay and I'd be recieving my rebate soon. "Rebate" I asked? There were two. At that point they said "Sorry, you only qualify for one". They further went on to explain that they simply extended the original promotion rather than creating a new one.
This is an extremely deceptive practice. My original paperwork shows the promotion period being between November 1 and Novermber 30, 2002. When November 30, 2002 arrives, that promotion is ended and any other promotions are to be considered as new. I tried to explain this in vain to them.
Needless to say I feel violated by their deceptive practices and urge anyone planning to buy Pinnacle Software to do so with the utmost caution.
Don
San Jose, California
U.S.A.
