• Report:  #3888

Complaint Review: Pizza Hut - Apache Junction Arizona

Reported By:
- Tempe, Arizona,

Pizza Hut
E. Apache Trail Apache Junction, Arizona, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I don't know what day I worked but it was late June early July. My previous job was paying me four dollars an hour under the table so I really needed money. I turned an application into Andrew, and he told me to come in for an interview with Betty the next morning. I already had delivery experience from a previous job, and I knew that I wouldn't need a lot of


The next day I met with Betty Carter and discussed my application as well as my current employer. She acted like she was totally appalled with what they were doing to me at my previous job and she wanted me to work with her company.

As you will see, this was nothing less than a pre meditated fraud commonly performed by Betty Carter, told by so many others who were victimized.

After chatting, we had discussed my job description which consisted of checking all addresses for accuracy and to make sure they're correct, before folding boxes, picking up phone slack, and closing side work. Once I was an employee that all changed, I quickly found myself making and cutting pizza,

seating tables, and serving alcohol because there was no one to serve it. Many times it was underaged Melissa Carter, Betty's daughter who served beer.

I trained for two days and then started on my own. My first night

was slow, but I left with $50 cash so I was pleased. After the first two days on my own I was averaging $70 a night, topping off at over $100 on Friday and Saturday nights.

By this time Betty had gotten in the habit of training her manager to pull drivers off the road to help them inside if they got overwhelmed. A Lot of the time, I fell victim to this due to the extent of my knowledge of the pizza business. I found myself sacrificing tips, and DM R's, so I could help the manager cut and box etc., only to hear the senior drivers gloat over the

tips they were making in my absence.

One Friday night I was scheduled to close and I know I would have made at least a $100, but again I was pulled off the road and stuck cutting, boxing, and topping pizza, arranging deliveries for myself only to be held back from taking them so I could remain inside, and after that, still be expected to do all the driver's closing work.

This is not what I expected and it was certainly not what I was hired for. When I was hired, I was given hopes of making $12, to $20 per hour, and honestly succeeded in doing so one or two times. I was told I would get $1.25 per delivery I made. I had asked Betty, " due to a mistake, what if I have take one twice?" She said I would get an additional $1.25 unless it was my fault for having to return. That was all hype. I never once got paid for having to return to customers homes two or more times because the cooks had forgotten breadsticks, or hot-wings, or completely mixed up all their orders, and when I inquired about them, threats of not maintaining my job were made.

Betty was famous for saying that the store could run on six people; one waiting tables and working the register, one cutting and boxing, 2 on the make-table, and two delivery drivers. Pizza requires so much work it is impossible for even the opener with just six people.

Managers were expected to open the store, mark and proof enough

dough to last through dinner rush, set up the buffet, the make table, pre-sauce and cheese the buffet pizza's and put the dough away. All this was expected to be done by one person by 10:00 - 10:30 am, and have a half an hour to set up the salad bar, and roll silverware for opening. Not counting opening paperwork, cash count, and making sure the register had enough change. One waiter would come in at 10:30 am, and have a half hour to set up

the salad bar and roll silverware for opening.

Pizza Hut policies were not observed. I was never given any written material to review. I did however find it on my own. I found in a rear storage bin in the back employee manuals. I did read them, none of Pizza Huts policies were ever followed. I tried to bring this up to Betty, I received no reponse.

The first cook would usually show up at noon or later, bearing the manager to handle the buffet by himself; cooking, cutting, changing pizza on the buffet every twenty minutes, as well

as answering phones for take out or delivery customers, and being the cashier.

About three weeks into my employment I was closing driver one night and the manager had a family crises and left one hour before close, (11:00 PM). I was asked by Betty to numerous tasks including the dishes, which was not my job, but I was also threatened with my job. She would comment that "I wasn't irreplaceable, many people would fill my position-like that," as she snapped her fingers. This scenario would happen every week during my four months of work at Pizza Hut, cheating me out of a lot of money.

Having a new born I did as she demanded. But while trying to complete the dishes as well as my own closing side work she would distract me into watching her play a video game to witness her high score. Not wanting to displease her I did just that. Meanwhile my fianc and my newborn waited at home for me to get there, which caused personal problems with my fianc. After completing my work, it was well over 2:00 AM. When I asked Betty to sign my timecard she said "I'm not paying you for all these hours!" I said, " I worked them, I should get paid for them." She said, "I don't pay you to sit around talking to me." I had a very disgusted look on my face and she saw it and said, "I'll pay you, but you'll never close again." I knew that meant problems so I submitted to let her clock me out at midnight, losing two hours. Every time they would pull me off deliveries forcing me to be the cook where I would loose 2 or 3 hours of deliveries loosing the big tips. I would be threatened that I would loose my job if I did not comply. Remember, I was hired as

a delivery driver not a cook, cleaning or maintenance.

Betty often bragged about how much "the Apache Junction Police Department loved and would do anything for her" as well as "I turned down a position in the Chamber of Commerce," making her look powerful.

The schedule was always being changed around so my schedule was not definite. I feel that she was doing this to try and terminate me, but I was always checking so I had a loophole. The weeks before I was terminated, I was off Sunday, Monday, and Tuesday. Monday was payday, so I came in that night when it wasn't busy to get my check, and Betty had the termination

paper already written. When Betty confronted me as to why I wasn't there on Sunday I told her that I was scheduled off.

I had put in a request for Monday and Wednesday nights off because I was court ordered to do a self awareness class. I constantly found myself having to miss class and risk noncompliance as well as possible jail time for fear of keeping my job, and supporting my family.

On several occasions I came into work only to find my time card missing to learn that Betty had or had told someone to throw it away for pathetic reasons. Between this and the schedule change happening so often I was never aware of hour shortages, or if any were present.

In August my car blew its transmission so I was forced to work inside and clean for an inspection. At this time, my turn came and I was positioned for a management position. We discussed the salary as well as the bonuses. I was promised a management bonus if the store was to pass the inspection. As assistant manager I made sure the store got as clean as possible. After experiencing management and hearing expectations, I declined the position. I

was still paid as a manager and carried these responsibilities until the next week. Friday the inspection came and we passed with an 85%. I have not seen or received my bonus although the manager at the time received his. He did not participate in all of the cleaning, when I was. His bonus was $900.

My bonus was $0.00.

I managed two other pizza restaurants and was trained as well as sent to food safety classes, where I was certified in food safety and sanitation. All my suggestions for this company were shrugged off and I was told it could wait for the new store. Being young as I am, I still have morals and I still know wrong when I see it. This is the point when I became fed up with

this franchise, but I still held on to hope that it would only get better in the new store.


As for the condition of the store, when you actually take a look at it, it's apparent that this store was not kept up. It seems as though it was not cleaned in years. Even if this is denied, I have extensive training in that area of business. There was a 1/4 to inch of brown gooey residue around the floor borders of the entire back of the store, (ignored by the inspector). The walls had some kind of stains on them, like grease that was

molded, (ignored by the inspector). All cooking utensils used for pizza for example, pans and thin pans had food left on them, but were still used after being simply rinsed off. I think I was the only person to clean the dough mixer in months. Snotty spit was found in the front ice bin and was merely scooped out instead of being rained and sanitized. I found roaches in the

cheese on the make table. The roaches were removed, and the cheese was dumped, but the container was not changed or sanitized, and yet this store still passed inspection. Only one dough proofer worked, so a lot of the dough was proofed at room temperature on a dirty counter where flies were constantly getting at it.

While on the cut table I found cockroaches on numerous occasions in boxes on numerous accounts. There was constantly a strong sewage smell full of air born bacteria. The dish washer didn't heat over 70 degrees and two weeks before my departure we fixed the problem temperature. But who knows how long the dishwasher had been substandard and hazardous to health.

In conclusion, this store should have been condemned years ago. To have stayed in operation for so long would have to take some serious connections, and there's no other explanation. I am a witness to how close Betty was to the inspector. I saw them seated in deep conversation before and during the inspection. After the inspection Betty walked the inspector out, and I

believe she went to lunch with him. Betty would even brag how she passed.

Rick Carter eye's always looked like golf balls, he look like he was obviously under the influence of something. There is so much more I could write a book.

I would like to go further and commend all of you, anonymous or not, for coming forward as well. I commend badbusinessbureau.com for having the guts to take charge and bring not only Pizza Hut, but all businesses who are conducted in this manner, I thank you.

I hope to play a small part if any in this process and I am not afraid. The rest of you shouldn't have to fear either.

Sincerely, Kenneth Liby Jr.

The above letter was signed and delivered by Kenneth Liby Jr.

to a badbusinessbureau.com volunteer.

1 Updates & Rebuttals

badbusinessbureau.com UPDATE:: Betty scrambling to locate all employees owed money. * EDITORS NOTE


Mon, November 20, 2000

badbusinessbureau.com UPDATE::::::::::::::::::::::

According to an insider at the AJ PIZZA HUT, Betty has been scrambling to locate all employees that have complained they were owed money. badbusinessbureau.com knew this was true because we have in our possession paycheck stubs that were just issued by Thompson & Brock Management in Tallahassee Florida. Pay checks were just issued paying for labor worked from over 6 months ago and longer. badbusinessbureau.com has reports of other evidence that will be submitted later this week and will be posted as we get verification of these other allegations. A common practice of Betty Carter is to not pay the last pay check that was due besides altering time cards and just shorting total hours worked.
Glad to see we are making a difference.

See also these other Rip-off Reports at:

Pizza Hut Restaurant employee abuses, criminal activity, severe health code violations, police misconduct. *UPDATE 10-5-00 More victims * REBUTTAL 11-16 *UPDATE 11-17



Pizza Hut Apache Junction .. Area Supervisor would not stop sexual harassment, I still have not been paid like so many others



Pizza Hut Apache Junction Arizona owes me money too



Also, click on "Search the Rip-off Reports"

Enter the word "Hut" into the Name of company search box
to bring up all the Rip-off Reports on Pizza Huts from all around the United States.

EDITORS NOTE::::::::::::

I, myself personally from the badbusinessbureau.com have been a consumer advocate for more than 20 years with extensive consumer advocate history, helping the small guy, (and gal). I too have made many mistakes in my time and will continue to do so. When I am wrong, I'll admit it. The Pizza Hut situation will not be one of them.

Please keep in mind, 99% of all the Rip-off Reports are written by the actual victims themselves. The Rip-off Report badbusinessbureau.com wrote on Pizza Hut, was based strictly on sworn affidavits, consented recorded statements, and verified e-mails and what I witnessed myself with my own eyes.

The Rip-off report is a valid consumer advocate publication, by consumers for consumers to read and formulate their own opinions about the person (s) or particular business that have been reported.

We know that, No business can satisfy all the people all of the time. Consumers and potential victims need to be informed and to decide for themselves after knowing their full history.

I have created the badbusinessbureau.com as a way to empower people with honest grievances to take action on them.

In our society today, lawyers, businessmen and women are often more concerned about what they can get away with than what is fair. Misuse of power like that upsets me! They say it's all "business." They take away the personal values of honesty and integrity and show no mercy except maybe some token political correctness. It's time for people who have been taken advantage of to get honest attention!

Businesses who rip-off individuals count on hiding safely behind the "litigation jungle," which is financially and emotionally intimidating enough to prevent victims from attempting to seek justice.



Did you know that Betty Carter, knowingly and willfully and consistently hired employees over the years to work as a waitress so PIZZA HUT would only have to pay 2 or 3 dollars an hour, knowing dam well they were going to be working as a cook, answering the phones, cleaning and prepping food, never being allowed to be a waitress or collecting 1 dollar for a tip. Unsuspecting employees would be promised for weeks they would be a waitress and many were just paid in cash. They then quit, and most never got their last weeks pay. BETTY CARTER, did you know that is a premeditated fraud. You have been praying upon the good citizens of Apache Junction and other Arizona Cities too long now. Make sure you tell your lawyer the truth so he can properly defend you!

Then, to add insult to injury.................
When the now victimized employee would come to collect their pay, According to dozens of new testimony, Betty Carter (area supervisor a BS owner) on many occasions would then call (her) Police Department, who would then threaten the employee for Betty. The AJ Police would tell the victimized employees, that they need to leave the premises and to not return. This IS illegal on the Apache Junction Police Departments part, because, if you are owed a debt, you can go to collect it during normal business hours. Betty would always know what to say to the police, things like, "they threatened me."

If you are a customer or employee of Pizza Hut, and you have been victimized, please contact us.

Betty, if this goes to court, YOU WILL BE EMBARRASSED and this will be turned into possible criminal charges!

We are preparing for a settlement for all the victims individually as they keep mounting OR there will be a major legal action against Pizza Hut which so far would include dozens of Pizza Hut employees at this time. Victimized Pizza Hut employees are calling in every day so the number is growing.

When an employee does not pay you, you are entitled to treble damages. That's three times what you were originally owed. Plus, you may be due other damages.

... Hs anyone seen Betty's teary-eyed performance yet?
Definitely Hollywood material.

Watch for further UPDATES. And be sure to read all the other Pizza Hut stories mentioned above.

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