I placed a mediafeed order for 4.95. I immediately (within one hour) sent mail to the customer support email I was provided stating that I wish to cancel all services and subscriptions and that no further charges were authorized. Today I received an additional transaction for $79.95 for a subscription to mediafeed. This was absolutely not authorized by me, even explicitly refused by me in email. The invoice sent to me in email provided login instructions to access account details. These instructions are bogus. They do not work. There is no means to access account details, cancel a service I didn't order or contact this company. If this doesn't work I will have to dispute the charges with my credit card company and cancel the card to prevent further unauthorized charges. If plimus is reviewing this and wants to undo this fradulent transaction, the order reference number is: 54343610. Rip off! Rip off!
EDitor's Suggestions on how to get your money back!
Bman
Philadelphia,#2Consumer Comment
Fri, September 17, 2010
This agency about fraudulent practices:
http://www.ftc.gov/reports/index.htm
dgmoore
Kirkland,#3Author of original report
Fri, September 17, 2010
First of all, thank you ripoffreport. Your service provided badly needed leverage to get my refund. Plimus is continuing to process charges for mediafeed.me even though there are repeated reports of mediafeed.me making unauthorized charges. While I ultimately prevailed and got my refund, it doesn't change the fact that fraudulent business practices are occuring. When Plimus reports that "you have your refund" and "our customer service is excellent" they are in no way addressing the fact that the charge never should have been made and that as long as they permit the fraudulent charges to begin with, they cannot be trusted and should not be viewed as reputable.
Because of my experience with Plimus/mediafeed I have spent countless hours pursuing the matter, filed disputes with everyone including my own bank, cancelled my credit card and had it reissued to ensure no further charges could be made. Reputable company? Great customer service? Are you kidding?
Pamela
Georgia,#4UPDATE Employee
Fri, September 17, 2010
We do review and handle all disputes by phone, email and our dispute system. Our records indicate you placed the order on the 15th and the order was refunded on the 16th -much less than 24 hours after purchase. We think this is more than fair and reasonable and stand by our commitment to excellent customer service. We hope this was now resolved to your satisfaction. Should you need any further assistance, you know that you can contact us
at any time since we offer round the clock and calendar support to our
buyers.