- Report: #1237230
Complaint Review: PoolDeals - Grand Island New York
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Author Confirmed
Why?
PoolDeals
131 Industrial Dr Grand Island, 14072 New York, USA
Phone:
800.768.1049
Web:
www.pooldeals.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
PoolDeals Took Money, no merchandise Grand Island New York
They Suck!!!! I placed order on May 29th, no where on the site did it say item was backordered. They took the money on June 1st out of my account. I contacted them on June 8th only to be told item was on backordered until June 15th. Contact them on June 15th to be told that they would find out from warehouse and update me. I had to contact them again today June 22 only to be told that the item was no longer being sold and they would refund me. The could not tell me when they would refund my money. Why would they take my money before they even had the merchandise to sell. Not professional at all. no apologies. Bad Business. Seems to me that an honest business would not take money until item was available, would contact me when item was found to be backordered with notation and when it was expected, would contact me when item was no longer avail. Offer a comparable item, maybe even with a slight discount. Also told me that it was up to my bank on how long it would take to recieve my refund.
