- Report: #401565
Complaint Review: Pooldeals.com - DPD Pools - Niagara Falls New York
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Pooldeals.com - DPD Pools
www.pooldeals.com Niagara Falls, New York, U.S.A.
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Pooldeals.com - DPD Pools Little to NO customer service Niagara Falls New York
I had not read all the bad stuff about these people until after I started having problems. I had placed my order and it stated it would be shipped in 1-3 business days. I had called customer service and all you get is recordings asking you to leave a message.
After I finally got in contact with someone in sales, he told me the earliest for shipment was 2-4 business days. By the 4th day it still was not shipped. I called sales again since that was the only way to speak with a real person. he told me he could not tell me anything about my order to leave a message and someone would contact me. When I asked why I always get a recording when I dial any other number he said, "Well mam, they must just be busy." He was very rude. I would not trust these people. They promise to ship out your item and then never do.
Anonymous
Nancy, Pennsylvania
U.S.A.
After I finally got in contact with someone in sales, he told me the earliest for shipment was 2-4 business days. By the 4th day it still was not shipped. I called sales again since that was the only way to speak with a real person. he told me he could not tell me anything about my order to leave a message and someone would contact me. When I asked why I always get a recording when I dial any other number he said, "Well mam, they must just be busy." He was very rude. I would not trust these people. They promise to ship out your item and then never do.
Anonymous
Nancy, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Charlie
Niagara Falls,New York,
U.S.A.
Sorry to hear that you are not satisfied
#2REBUTTAL Owner of company
Sat, February 14, 2009
Nancy, Sorry to hear that you are not satisfied. We list the ship times for our items. This item you ordered leaves the warehopuse in 4 business days. You called us prior to the 4 business days that we specify, and the item had yet to ship, just as we state online. You also called our sales department, after hours, and they do not have all the info to track your order progress, that is why you were referred to the customer service department. I assume by now you have received you item. Our Company DPD Pools and our website PoolDeals.com continues to be one of the largest online resources for discounted & hard to find parts, supplies, and accessories for Swimming Pools & Hot Tubs. We strive to assist any customer with questions on their pool, hot tub, or any of our products. Thats what we do here! If you or anyone has any questions regarding our products or needs to speak to our customer service staff, we gladly await your call at 1-800-768-1049. Charlie Goss Owner DPD Pools [email protected]
