Complaint Review: PoolDeals.com - Niagara Falls New York

This company is no longer a member of the BBB. Here's some info from the BBB website: Accreditation On August 23, 2007, this company's membership in the Bureau was revoked by the BBB's Board of Directors for failure to respond to a customer complaint. Customer Experience Based on BBB files, this company has an unsatisfactory record with the BBB due to unanswered complaint(s). Business Contact and Profile Name: DPD Pools Phone: (800) 768-1049 Address: 231 71st Street, Niagara Falls, NY 14304 Business Category: Swimming Pool Equipment & Supplies eMail: [email protected] BBB file opened: December 01, 2005 Business started: December 2004 Business started locally: December 2004 Primary Contact: Mr. Charlie Goss (Owner) Complaint Contact: Mr. Charlie Goss (Owner) Additional Locations and Phone Numbers (716) 404-2804 (716) 283-0265 (FAX) A search of the NY State Department of State website at http://appsext8.dos.state.ny.us/corp_public/corpsearch.entity_search_entry does NOT list a DPD Pools as a business registered in NY State. Further, the address listed is in a residential area. Perhaps Charlie will inform us as to the actual name of his business and the state that it is registered?

First off I am sorry that you, not us ordered the incorrect amount of Pool Cove for your pool. We have a very large diagram / chart that outlines your pool requires 19 pieces of pool cove, you ordered 19, we sent the items exactly as ordered and made no mistake whatsoever in filling the order, exactly as your ordered the items from our website. We have emailed you several times without response, perhaps an email issue on your end. In any event, we have a 30 day return policy, which you did exceed preventing you from eligibility in receiving a refund back to your credit card, which we will always offer for returned items within 30 days from receipt. We make every effort to fill orders accurately, which in your case we obviously did so. The ordering mistake was on your end. I am sorry you waited beyond the 30 days in which we allow for returns to ask for a refund, but we have to draw the line somewhere. Sorry you feel you were scammed or mistreated in any way, however we did not cause the issue. We are very easy to deal with and offer great prices on products for your pool or spa.

First off I am sorry that you, not us ordered the incorrect amount of Pool Cove for your pool. We have a very large diagram / chart that outlines your pool requires 19 pieces of pool cove, you ordered 19, we sent the items exactly as ordered and made no mistake whatsoever in filling the order, exactly as your ordered the items from our website. We have emailed you several times without response, perhaps an email issue on your end. In any event, we have a 30 day return policy, which you did exceed preventing you from eligibility in receiving a refund back to your credit card, which we will always offer for returned items within 30 days from receipt. We make every effort to fill orders accurately, which in your case we obviously did so. The ordering mistake was on your end. I am sorry you waited beyond the 30 days in which we allow for returns to ask for a refund, but we have to draw the line somewhere. Sorry you feel you were scammed or mistreated in any way, however we did not cause the issue. We are very easy to deal with and offer great prices on products for your pool or spa.

First off I am sorry that you, not us ordered the incorrect amount of Pool Cove for your pool. We have a very large diagram / chart that outlines your pool requires 19 pieces of pool cove, you ordered 19, we sent the items exactly as ordered and made no mistake whatsoever in filling the order, exactly as your ordered the items from our website. We have emailed you several times without response, perhaps an email issue on your end. In any event, we have a 30 day return policy, which you did exceed preventing you from eligibility in receiving a refund back to your credit card, which we will always offer for returned items within 30 days from receipt. We make every effort to fill orders accurately, which in your case we obviously did so. The ordering mistake was on your end. I am sorry you waited beyond the 30 days in which we allow for returns to ask for a refund, but we have to draw the line somewhere. Sorry you feel you were scammed or mistreated in any way, however we did not cause the issue. We are very easy to deal with and offer great prices on products for your pool or spa.

First off I am sorry that you, not us ordered the incorrect amount of Pool Cove for your pool. We have a very large diagram / chart that outlines your pool requires 19 pieces of pool cove, you ordered 19, we sent the items exactly as ordered and made no mistake whatsoever in filling the order, exactly as your ordered the items from our website. We have emailed you several times without response, perhaps an email issue on your end. In any event, we have a 30 day return policy, which you did exceed preventing you from eligibility in receiving a refund back to your credit card, which we will always offer for returned items within 30 days from receipt. We make every effort to fill orders accurately, which in your case we obviously did so. The ordering mistake was on your end. I am sorry you waited beyond the 30 days in which we allow for returns to ask for a refund, but we have to draw the line somewhere. Sorry you feel you were scammed or mistreated in any way, however we did not cause the issue. We are very easy to deal with and offer great prices on products for your pool or spa.