Complaint Review: Power Brands Consulting LLC - Van Nuys California

 Hi James, We are thinking about starting a beverage business. We`d like to know the contact name of the company you are working with now, after your bad experience with Powerbrands. Please contact me at [email protected] Thank you very much, Carmen

Hello! Can anyone provide information on the other company mentioned for beverage development? Would love to get in touch with them. If anyone could provide contact info and possibly even share feedback on their experience, that would be amazing. 

[email protected]

Thank you!

Hi James, (Or anyone else with this information)

Can you email the name of the other company you went with?

Much Appreciated!

[email protected]

 Hello, it's my first time using this form since I'm looking for assistance on this matter. I really wanted to know the name of the alternative company you went with. I reached out to this company but didn't quite feel the vibe to move forward with them. I'm glad I read your post.

Hello James - and everyone on here. We are a bev startup and have literally contracted PB for over $50k so far. Would greatly appreciate more info on the bev specialists you finally worked with....Thanks so much....  [email protected]

Dear Public,

I feel compeled to add to this report as it is clearly going to be part of googles search results for our company for the forseable future.

Firstly, right under this eroneous report, on the google search, is our Better Business Bureau report (the most credible of all business reviews) and we have an A+ (the highest possible rating) and have had this for many years. The Better Business Bureau's process is properly managed and administered with any complaints being filed by consumers given the fair and balanced opportunity for the business to prove that it has acted appropriately. Ripoff Report (what a terrible and inappropriate name) simply publishes everything without any investigation into the facts whatsoever, and holds business hostage for payment, never removes negative comments, even if they are published by riddiculous peoiple who have no business being in business in the first place.

Secondly, Power Brands fields over 4000 inquireis per year for new business and creates appoximatly 100 new brands annually, over 800 brands to date, based on these numbers the amount of complaints we have fall well below 1% and I can honestly say that even these are not legitimate complaints i.e. we were never given reason or opportunity to sort them out, just because a mean spirited, unproffesional person says they want something doesnt mean they are entitled to it. We have some of the most proffesional and courteous staff in the industry and enjoy great relationshipos with almost every vendor and client that we work with. If we do have any issues, which a very few and far between, with customer service or quality, we are quick to correct the error right away and offer concessions to the client that is effected. 

I am sad to see that such a gross miscarriage of the truth can be so prevelant on the internet, it is tantamount to hate speech and very damaging to business and individuals, it is the negatiove side of the online world but I guess its all part of free speech and why I am proud to be an American and live in a free country.

I don't understand this. We had an amazing experience with Power Brands consulting LLC. We gave them a call, after we had a very bad experience with a lab in Canada. We thought no one could help us with our idea. My brother found power brands, and gave them a call. My brother spoke with Saul at power brands. Saul called us back, and told us that it would be possible for their team to develop the product for us (our product is very very complicated, we called almost every lab). We then discussed our idea with Brittany and Alina, and a few weeks later they sent us our first round. The first round was pretty awsome. They gave us so much time to discuss the first round, and truly understand how they could improve it even more. We also had the chance to work with Taylor, Jania, Christie, Mark, Scott, Darin and other people at Power Brands. It never took them more than a couple of hours to get back to us no matter how busy they were. They always have time for the client, and the actually care. Darin, the CEO, is an extremely smart person. He also gave us a lot of his time, and gave us many great ideas to improve our product. We truly believe power brands is the right company to work with when it comes to the beverage industry. Every employee at power brands knows EVERYTHING about beverages. Also, if they promise you that they will send you something regarding your product they will get it on time. Christie who works at the art department sent me designs on a Friday night, because she told me I'd get them before the weekend. It was very obvious that she worked extra hours to get them done on time. I truly respect them for all the things they've done for us. They are very professional, and they know exactly what they are talking about.

We will continue working with power brands for a long time, and if you want a succesful beverage company power brands is the right option. 

The french canadians 

Hi!  If you could send me the name of the company you were more pleased with I'd greatly appreciate it!  Thanks in advance!

[email protected] 

James, or anyone else who questioned him about the new company name he used can you please email me the name of it, as well?

Many Thanks!

[email protected]

 Hello James, Can you please share the company you went with and any advice you may have? Thank you, (((REDACTED)))

Spoke with Steve regarding my beverage line and promptly returned signed non-disclosure form to get the process rolling.  Two months later, I get a very plain response in the form of advertising.  Too much at stake to trust this company with your startup capital.  Go elsewhere.

Hello,  may I also have the name of the company you are now working with?

[email protected]

Hi James,,

Can you please provide the company that you are working with? Thanks!!

[email protected]  This is my email.

james, or anyone else who questioned him about new company name he used can you please email me the name of it?

thanks a lot

[email protected]

 Hi James, Thanks for sharing. Would love to hear the name of the company as well. Much appreciated. [email protected]

James, 

can you please share the name of the company that you had a good experience with?

Thank you --- [email protected]

Hi, please could you send me new company details too, [email protected] - thank you. 

Hello James,

I'd also love to know the name of the second company you went to.  My email is: getbevvy [at] gmail [dot] com

Thanks so much!

James if you are available i would really appreciate it if you shared the company you ended up going through. If anyone else out there already has that information if would be very much appreciated.

James, 

I'm going to join the list here and thank you for speaking out. Please send me the info for the other company. Much appreciated.

Best,
(((email redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Dear James

I have also handed over money to this South African bloke. Shocked to say the least at what a crook he is. The weirdos he has working for him are something else too.

So I am with all the others who have commented in saying
"Thank you so much for this report!! Can you please share the company you went with and any advice you may have?" [email protected]

All the best 
Scoopy

James or someone that has commmunicated with James,

Can you please share the company you went with and any advice you may have?

I can be reached at: [email protected]

Thx JM

James,
Can you contact me regarding the company you went with after your dismal experience with Power Brands? Their typo-ridden comments about your father calling them as well as their unkind speculations about you are very telling about the level of professionalism at that company. My email is [email protected]. Thank you.

James,

Thank you so much for this report!! Can you please share the company you went with and any advice you may have?

Thanks!

[email protected]

James, I am going through the same process now. Can you email me the name of the new company you're having success with? (((ROR redacted)))

Thank you
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I would also like the name of the company you used. Thank you for your comments. Trying to figure out who to go with for my own drink.

[email protected]

Dear James,

MUCH thanks for sharing the experience that you had with Power Brands.
 
May I please get the name of the company who ultimately helped you? 

My email is [email protected]

Thanks

Hi James, Could you send me the name of the other company as well? Thanks! [email protected]

Thank you James for your honesty and report. I am going through a similar process and would greatly appreciate a referral to your current company and any advice. you can reach me at vandlelay @ yahoo.com

Thanks again!

Dear James,

Many thanks for sharing the experience that you had with Power Brands.  May I please get the name of the company who ultimately helped you? 

My email is [email protected]

Hello James,

Thanks a lot for your help. Here is my email.

[email protected]

Do you have an email address? Happy to help

Hello James,

I'm interested in beverage industry. Could you please advise me for other company that you mentioned.

Thank you. 

That's great Darin but I am not your first complaint on this website (or BBB) and I suspect I won't be your last. Instead of becoming abusive and defensive maybe you should just try tolisten and take a bit of responsibility. As I've already stated - the experience we had with your replacement was easy and  the outcome absolutely amazing (I'll send you guys a bottle) so it can't be all my fault as you suggest.

The reason my dad called was because I just wanted to 'call it a day' with you guys but he thought, given his experience, he may be able to get through to you. After your initial emails I actually told him not to bother. Yes my family invested in my business - hardly a world first - but I've still worked extremely hard to get where I am. What I do find telling is that you can burst into a tirade of personal insults and slander in one breath, and then turn around and give a sermon on business ethics, principles and professionalism in the next. I think you should take some of your own advice.

The reason my dad called was because I just wanted to 'call it a day' with you guys but he thought it was too much money to let go of. Yes my family invested in my business - hardly a world first - but I've still worked extremely hard to get where I am. What I do find telling is that you can burst into personal insults and slander in one breath, and then turn around and give a sermon on business ethics, principles and professionalism in the next.

Anyway, I am not your first complaint on here (or BBB) and I suspect I won't be your last. 

For the sake of the public let it be know that as far as we can tell James is a spoiled brat who is spending his fathers money. (Yes daddy called us) probably par for the course when working with James I,m pretty sure his father has been wiping his nose all of his life. As with most spoiled children James has no idea how to conduct himself in a business situation and gives up if anything doesn't go just the way he would prefer. We first thought he was just an unusual boy but as time progressed it was very apparent that he has no business being in business. I thought the public should know this so they can put his comments in the proper context. The team he was working with are an award winning beverage development team that has created over 2000 beverages many of which have gone on to become multi million dollar brands. The very nature of research and development will offer many challenges, its not for quitters, less than 1% of our clients are dissatisfied with our service and most of those are not satisfied with anything, for them its personalities not ethics and principals that guide their behavior. My only issue here is that someone with no grounds whatsoever can fabricate the truth in a public forum. What a shame. James learn some manners and try and grow up you act like a child.

At the end of the day I only have two experiences to go by - the one I had with your company and the one I had with the people who replaced you. They are worlds apart.

For example, the only reason I wrote that "sorry to be a demanding client" comment was because every interaction I had with your team I left feeling like I was demanding. And that is because every suggestion or question I asked I felt was greeted with derision or at least mild annoyance... But as I learned soon after leaving you guys - the whole thing should be easy and enjoyable. The new formulators were enthusiastic and creative - often making suggestions or thinking outside the box to make my product a better product.  I never felt at anytime with them that I was being demanding or asking too many questions because they always treated me with great professionalism.

But obviously you are never going to come around and see our point of view so I should save my breath..

I will add though - I jdon't know how you could possibly argue that we owe you money on the second contract. I asked Marty to do a simple task (track down some copackers) and he did absolutely nothing. Never heard from again despite checking in twice via email. Would you guys like to speak to that or are you just going to deny it too?

Anyway, I think you know this to be true because of the deal you offered me essentially admitted that you didn't do anything (i.e subtract the remainder of the formulation fee from the consulting fee and give me the remainder in services). Only problem is I don't place a great value on the services you provide or the way in which you provide them.

Anyway, I'm sorry it didn't work out. Good luck in the future.

James  while we wish you success with your future endeavors, your summary of our experience is simply inaccurate and misleading.  While you represent that there was poor communication between yourself and Power Brands after your receipt of the first sample round, allegedly until the receipt of an out-of-office message from a food scientist, the truth is there were several email exchanges between yourself and our lab team discussing the quality of the first sample round along with specific feedback.  In contrast to your posting here, on Aug 24 you stated via email the grapefruit was actually not bad and [any flavor issue] is probably half on me for putting a limit on calories.  Our food scientist replied to you on Aug 25 and stated potential cost and supply issues with your request to use organic fruit juice concentrates.  You claimed to have a source of organic grapefruit juice concentrate and would arrange to have samples sent to our lab for the next round of formulation work.  After two weeks no juice concentrate samples had arrived and our lab team received no response from you on a possible ETA, which held up any formulation work.  On Sept 14, two and a half weeks after your initial offer to provide organic juice concentrate, which never arrived, you began asking for refunds. 

We have developed award winning brands and have worked on over 400 beverage projects. 
Not every project is going to go perfectly, but we have an exemplary record with very few complaints. 
Unfortunately this project did not work out to your satisfaction and given our experience with you (by your own admission, Sorry to be such a demanding client!) we prefer to be paid in full for the contract work agreed to by both parties.