- Report: #835749
Complaint Review: Premium Astrology - Internet
-
Author Confirmed
Why?
Premium Astrology
Internet, United States of America
Phone:
Web:
www.premiumastrology.com
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Business Rating:
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Tell us has your experience with this business or person been good?
Premium Astrology I did not receive what I paid for Internet
I received a complimentaryquick reading from Nora on 26 January and requested, and paid for, a full reading on the same day. I also upgraded and paid more moeny to receive my reading sooner.
On 31 January I had still not received the full reading that I paid for and requested that it be resent. I received a Ticket Numer SWO-697-13029 for this request.
On 6 February I had still not received anything from them and submitted a request for a refund. Ticket number TIB-189-19253.
On 8 February I had still not received anything or any replies to any of the above queries and requested another refund. Ticket Number QGN-841-35995.
Google brought me to this site and I have now discovered that my qyuick reading was identical to a quick reading someone published on this site.
I guess a new fool is born every day and I can kiss my money goodbye, but I will report them wherever I go as this kind of blatant theft should be eradicated.
On 31 January I had still not received the full reading that I paid for and requested that it be resent. I received a Ticket Numer SWO-697-13029 for this request.
On 6 February I had still not received anything from them and submitted a request for a refund. Ticket number TIB-189-19253.
On 8 February I had still not received anything or any replies to any of the above queries and requested another refund. Ticket Number QGN-841-35995.
Google brought me to this site and I have now discovered that my qyuick reading was identical to a quick reading someone published on this site.
I guess a new fool is born every day and I can kiss my money goodbye, but I will report them wherever I go as this kind of blatant theft should be eradicated.
2 Updates & Rebuttals
Deborah H PA
Nevada,100% Refund Guarantee
#2UPDATE Employee
Tue, October 15, 2013
Hello!
I am sorry to hear of your troubles and I would like to personally address your concerns.
We appreciate your feedback. I would like to take the opportunity to explain a few things if I may. Please note that Norah is in fact real but her identity is protected, so yes the image and name has been changed for the same privacy and security concerns that others use aliases online.
We do create personalized readings for our buyers, and have a 24 hour support line for clients that need further clarification on their readings or charts.
As well, because we know that people will respond in individual ways to our readings, we offer a 100% money back guarantee on all of our products for your peace of mind. As well, while in some cases it may take some time, we certainly do abide by our 100% Refund Guarantee on all purchases.
If you would like clarification on anything else or would like your refund transmitted sooner or more efficiently, please email me at [email protected]
Thanks!
Deborah H.
Client Care Assistant
Premium Astrology
Deborah H PA
Nevada,100% Refund Guarantee
#3UPDATE Employee
Tue, October 15, 2013
Hello!
I am sorry to hear of your troubles! I would like to personally address these concerns.
We appreciate your feedback. I would like to take the opportunity to explain a few things if I may. Please note that Norah is in fact real but her identity is protected, so yes the image and name has been changed for the same privacy and security concerns that others use aliases online.
We do create personalized readings for our buyers, and have a 24 hour support line for clients that need further clarification on their readings or charts.
As well, because we know that people will respond in individual ways to our readings, we offer a 100% money back guarantee on all of our products for your peace of mind. As well, while in some cases it may take some time, we certainly do abide by our 100% Refund Guarantee on all purchases.
If you would like clarification on anything else or would like your refund transmitted sooner or more efficiently, please email me at [email protected]
Thanks!
Deborah H.
Client Care Assistant
Premium Astrology
