- Report: #998524
Complaint Review: Premium Astrology - Las Vegas NV 8910 Internet
Reported By:
Andre -
Victoria, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Premium Astrology
848. N Rainbow Blvd. Suite #3675 Las Vegas NV 8910, Internet, United States of America
Phone:
1-(866) 732-9787
Web:
www.premiumastrology.com
Categories:
Business Rating:
(0)
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Premium Astrology NORAHGUIDECOM no bill of sale and no legal documentation on refund, Internet
Report Attachments
I filled up membership thru PREMIUM ASTROLOGY.
First, I did not receive any bill of sale (except for an EMail -see atts) back from after providing the necessary funds for activation.
Second, I did not receive a zodiac personalized transition period guide report as it was found that similar ones were found after searching for comments on the internet. They week all the same with only the name changed. I initiated another request under a fiction name. address, age and received the same contents...
Third, this company does not provide legal documentation for refunds . Upon several emails, live chat and tel calls (see atts), I was given the door with the same explanation. Refund was processed adn they coudl see it on their screen but would not provide copy of what they are seeing or legal financial communication. Their answer is it takes 24 hrs for the process and 3-5 business days for the appearing in the client account to his/her financial institution. I called mine and they have not seen any request for refund yet and we have passed the 24 hr process and I am now on the 4th business day.
First, I did not receive any bill of sale (except for an EMail -see atts) back from after providing the necessary funds for activation.
Second, I did not receive a zodiac personalized transition period guide report as it was found that similar ones were found after searching for comments on the internet. They week all the same with only the name changed. I initiated another request under a fiction name. address, age and received the same contents...
Third, this company does not provide legal documentation for refunds . Upon several emails, live chat and tel calls (see atts), I was given the door with the same explanation. Refund was processed adn they coudl see it on their screen but would not provide copy of what they are seeing or legal financial communication. Their answer is it takes 24 hrs for the process and 3-5 business days for the appearing in the client account to his/her financial institution. I called mine and they have not seen any request for refund yet and we have passed the 24 hr process and I am now on the 4th business day.
2 Updates & Rebuttals
Deborah H PA
Nevada,100% Refund Guarantee
#2UPDATE Employee
Tue, October 15, 2013
Hi there,
My name is Deborah and I would like to personally address this! We certainly do abide by our refund policy and are quick to refund any customer who does not 100% connect with Norah's findings. I do apologize for any inconvenience and welcome anyone to get in touch with me personally. My direct email address is [email protected]
Thank you,
Deb
Premium Astrology Client Care
acoolcat
Victoria,British Columbia,
Canada
refund in after a complete 7 business days
#3Author of original report
Fri, January 25, 2013
Finally the refund showed into my account just by luck as neither my bank or myself had any records showing it was being refunded. This business will not provide with a bill of sale for financial accounting record and neither for the refund. They will let rot until it appears somehow in your bank account. I used Ripoff, Scambook and the BBB to press on the business owners. It has worked.
thanks.
Note. I still want seeing a close monitoring of accounting procedures with this business.
