- Report: #526683
Complaint Review: priceline.com - Internet Internet
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Author Not Confirmed
Why?
priceline.com
P.O. Box 5511 Norwalk CT 06854 Internet, Internet, United States of America
Phone:
Web:
www.priceline.com
Categories:
Business Rating:
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priceline.com Price Lince Rip-Off, Misrepresentation Scam Internet
I confirmed an online order for a non-refundable hotel in which I agreed too. After the confirmation of the hotel that I surely wanted, on the exact same page were car rentals listed for low prices. I thought I was just browsing and clicked on the $10 car to see what came up. Guess what? I booked a car! Without confirming the car or anything, Priceline booked a rental car and used the information I put in for my hotel to reserve it. They took my money using the system to take the exact same date I reserved the hotel and used it to book the car without my permission! Moreover, I am not traveling to where this car is located and I don't need a car. It's 4 hours away from my home and I have no need for it. I have one of my own car.
I contacted the customer service rep immediately and I asked for a manager. They told me that they will transfer me to the escalations dept but they are going to tell me the same; no refunds or cancellations. I was transferred there and yes, they refused to cancel the car rental also and said that they couldn't do anything. They just took my hard earned money. This is now a very expensive hotel. I did write the another department they advised me of and now await a response. I won't stop there. I won't stop until my money is refunded. Times are tough. I can't allow Priceline to rip any others off either that's why I chose to publish this.
Priceline has designed their website to mislead, misguide, misrepresent, and take consumers money. When booking the hotel reservation, the website is set up to keep your information and if the confirmation window isn't closedd, the information can process mistakenly selecting pressing the "name your price" key! This is fraud and misrepresentation and I will not stand for this.
I was told that there is nothing more Priceline can do about this. This is not acceptable because they are a business and there is always something some one can do to remedy a problem with a customer.
I just received a settlement form of a class action lawsuit regarding a similar Online Travel Company. They have set up links to accept coupons and discounts but lure you into a membership charging the credit card you used if not canceled immediately. They lost and now have to pay those consumers. Pricecline should be included. No one else should be ripped off by them. The class action should force them to redesign their website to benefit the interest of the consumers. It should ask them to confirm their information before it goes through. This will let the consumer know that they are no longer "web searching the internet page" but that they are actually making a purchase. This will help everyone not to be cheated out of their money.
BE AWARE OF PRICELINE.COM - DO NOT BROWSE OR SEARCH THEIR WEBSITE IF YOU HAVE PROVIDED THEM WITH YOUR INFORMATION. PLEASE.
I contacted the customer service rep immediately and I asked for a manager. They told me that they will transfer me to the escalations dept but they are going to tell me the same; no refunds or cancellations. I was transferred there and yes, they refused to cancel the car rental also and said that they couldn't do anything. They just took my hard earned money. This is now a very expensive hotel. I did write the another department they advised me of and now await a response. I won't stop there. I won't stop until my money is refunded. Times are tough. I can't allow Priceline to rip any others off either that's why I chose to publish this.
Priceline has designed their website to mislead, misguide, misrepresent, and take consumers money. When booking the hotel reservation, the website is set up to keep your information and if the confirmation window isn't closedd, the information can process mistakenly selecting pressing the "name your price" key! This is fraud and misrepresentation and I will not stand for this.
I was told that there is nothing more Priceline can do about this. This is not acceptable because they are a business and there is always something some one can do to remedy a problem with a customer.
I just received a settlement form of a class action lawsuit regarding a similar Online Travel Company. They have set up links to accept coupons and discounts but lure you into a membership charging the credit card you used if not canceled immediately. They lost and now have to pay those consumers. Pricecline should be included. No one else should be ripped off by them. The class action should force them to redesign their website to benefit the interest of the consumers. It should ask them to confirm their information before it goes through. This will let the consumer know that they are no longer "web searching the internet page" but that they are actually making a purchase. This will help everyone not to be cheated out of their money.
BE AWARE OF PRICELINE.COM - DO NOT BROWSE OR SEARCH THEIR WEBSITE IF YOU HAVE PROVIDED THEM WITH YOUR INFORMATION. PLEASE.
