Complaint Review: prodigy payment systems - ADDISON Texas

Perhaps I was just spoiled by my previous merchant service provider who charged nothing for leasing the machine and put the money in my bank the next day. I have twice had my checking account in the red - and had checks bounce- because some large amount of credit processed through Prodigal Payment Systems took 4 days to deposit.

Yes, I accept  the responsibility for being dumb enough to change something that wasn't broke!

I know there a lot of other competitors trying to discourage new merchants because we have some of the lowest rates in the industry. Like I tell everyone of my happy merchants, I you aren't making money then we are not making money! The gift cards are not just gift cards, you can use them as loyalty cards or business cards you just have to be creative! Its not hard to get customer using these cheap advertising hotcakes if you just get creative! The Lease you didn't have to sign, come on you knew what you were doing when you signed the application, its not like the rep held a gun to your head and by the way, you had all that time before he installed it to think about what you were doing I mean come on! You then had to talk to the company on the phone when he installed it who told you that it was $60 for 48 months! Enough said about that! They gave you a rebate which was told to you that would take $10 off of your monthly statement fees, and I know for a fact that we pay for early termination fee which is entirely different from the rebate which you get even without an early termination fee. I know that I tell everyone of my merchants about all of our fees and services which will increase your business revenue and foot traffic if you use them for your business. Unlike most of the companies out there we go over a price comparison sheet which shows the hidden fees that you current processor is charging that they never told you about and we show all are fees which are in writing in front of you! Like I said most of these people on here are either another processing company or an unsuccessful ex employee! Trust me I know, I have been a happy merchant with Encore since 2004 and now have time to work for them and make even more money aside from my business!

Prodigy Payment Systems takes pride in providing excellent customer service and an ethical sales approach.  We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships.  We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision. 
 
We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 888-247-6510 or [email protected].

Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns. 
   
Prodigy Payment Systems
Executive Management Team