Complaint Review: Projector Lamp Center ProjectorLampCenter.com Sagerider Inc. Grant Rinehart - Atlanta Georgia

They only thing that is true about this, is the fact that they apologized. What good is an apology with out a refund. This company is a true scam. They are lying in this rebuttal by saying it's been months since the purchase and no charge back. I have filed a charge back, i can guarantee it. They are upset because i used someones name in the report. Well, if you had ran a responsible company this employee would be getting praise not grief. All in All projector lamp center may at one time have been a good company, but they are no longer. They take your money and never ship. When you try to get a refund it never happens. We needed this lamp for a very important job presentation and never received the bulb. We lost our money on the lamp and lost our chance at the future job. We ended up going through a great company (Focused Technology) who took out order at 10am and we had the bulb in hand by 4pm the very next day, with no problems at all. Save your self time and money, avoid ProjectorLampCenter.com THEY SUCK!!!!!! Hope to see them off the web soon. **If you notice ProjectorLampCenter is finally getting worried about stealing everyone's money and they are going around and rebuttaling all they're complaints, it's kind of funny actually.** It's very easy to see who's telling the truth here, ProjectorLampCenter.com has several open cases with RipOffReport.com.

Rip-Off Report is a respectable website offering a helpful utility for consumers to report a truthful complaint about a company that they want to make known to the public. Unfortunately, Rip-Off Report loses credibility when consumers make fraudulent claims and post dishonest comments like Mr. Brian McGee of Haverhill, Massachusetts with Astonish SEO. He is making defamatory and false claims regarding our company. He is also showing how deceiving and abhorrent he is by posting a personal name in his complaint. This employee has a family to support. Mr. Brian McGee of Astonish SEO is falsely accusing this representative of wrong doing and potentially ruining his reputation as a professional. He did not take in to account that he could be ruining a person's future by making such heinous accusations about this person. We find this to be quite distasteful and unacceptable, and hope the general public reviewing his complaint does as well.

Furthermore, we tried very hard and diligently to work with Brian McGee on his order placed with our company. Dealing with unprofessional customers can be quite an up hill battle and, in many cases, they are impossible to please.
We sincerely apologized to the customer for any inconvenience with his order. He chose to and wanted to wait for the product to come in stock and then have it shipped. After a week had passed, and the product had yet to come in stock, the customer demanded to cancel his order which was done immediately as requested. Following the customer's cancellation he informed our company that he will be filing a chargeback. When a customer states that they will be filing a chargeback we have no choice but to await the arrival of the chargeback on their order and allow a refund via the chargeback process. This is why the customer was not refunded by our company. We can not allow the chance of him being refunded via the chargeback process and then also refund him ourselves. We can not take the chance of refunding him twice for his cancelled order.

A few months pass and we have yet to receive a chargeback from this customer. He then calls at the beginning of this month and demands his refund immediately. We informed him that because he stated he would be filing a chargeback we can not refund him and have been waiting on his chargeback to arrive.

To conclude, we are still waiting on the customer's chargeback that he states he has opened. We will be happy to authorize the chargeback to be processed with his bank and card company upon its arrival.