- Report: #360844
Complaint Review: Projector Lamp Center - projectorlampcenter.com - Atlanta Georgia
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Projector Lamp Center - projectorlampcenter.com
4060 Peachtree Rd Suite D-334 Atlanta, 33013 Georgia, U.S.A.
Phone:
800-296-8420
Web:
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Projector Lamp Center - projectorlampcenter.com - Sage Ryder Did not deliver product.. and will not refund account.. Atlanta Georgia
*Author of original report: How to get someone on the phone from accounting....
*Author of original report: How to get someone on the phone from accounting....
*Author of original report: How to get someone on the phone from accounting....
*Author of original report: FINALLY!!! Check in hand... I just hope it clears...
I placed and online order through www.projectorlampcenter.com (Order#: 357090).
The original order said it would be shipped out in one day. I placed the order on July 1st, 2008.
I called about a week later (Approx July 7th) because the order still had not been shipped. I was told that it was on backorder and would be shipped in a couple of days, no later than July 9th.
I called back a few days later (approx July 11th) since it still had not been shipped. Then they said that the lamp would be shipped out by the 16th at the latest. The representative seemed nervous when I spoke with her... I got the strong impression she was not being truthful. I asked to cancel the order immediately. She supposedly canceled the order and told me it would take 7 to 10 business days to receive my refund.
I called back on July 28th... over 10 business days since I cancelled. Still no refund. I called again the new representative told me it could take up to 30 to 60 days. I asked to speak with a supervisor immediately. I was told the only person who could handle this was in the accounting department. I was transferred to the accounting department and only received a voicemail.
I have left multiple messages but nobody has called back. After all of this I did some research on the internet (ripoffreport.com) I discovered this is a regular pattern for this company. Complaint after complaint was basically the same exact problem I am running into. If this was an isolated incident... I probably wouldn't be concerned... but this is obviously happening repeatedly over and over. Almost as if this is a system of operation to take money and fight the customer on a refund. At this point I am VERY concerned that I will never see my refund.
I also called again today (Aug. 8th, 2008) and asked for the department that handles credit. Again they told me nobody in that department would answer the phone.
The problem... this company has a very poor practice of communication. When my order was orignally delayed an email explaining the situation would have been nice. But there is absolutely no communication. When you call to get an answer on anything the answers are alway very vague and when you try to get a definate answer... they tend to get rude.
I get the feeling even the employees working there are sick of how they have to dodge their customers. I'm sure they get these kinds of calls all day.
All I ever wanted was a straight answer. I just doesn't exist with this company. Some straight forward honest open communication would do this company a world of good.
C. pace
Fountain Hills, Arizona
U.S.A.
The original order said it would be shipped out in one day. I placed the order on July 1st, 2008.
I called about a week later (Approx July 7th) because the order still had not been shipped. I was told that it was on backorder and would be shipped in a couple of days, no later than July 9th.
I called back a few days later (approx July 11th) since it still had not been shipped. Then they said that the lamp would be shipped out by the 16th at the latest. The representative seemed nervous when I spoke with her... I got the strong impression she was not being truthful. I asked to cancel the order immediately. She supposedly canceled the order and told me it would take 7 to 10 business days to receive my refund.
I called back on July 28th... over 10 business days since I cancelled. Still no refund. I called again the new representative told me it could take up to 30 to 60 days. I asked to speak with a supervisor immediately. I was told the only person who could handle this was in the accounting department. I was transferred to the accounting department and only received a voicemail.
I have left multiple messages but nobody has called back. After all of this I did some research on the internet (ripoffreport.com) I discovered this is a regular pattern for this company. Complaint after complaint was basically the same exact problem I am running into. If this was an isolated incident... I probably wouldn't be concerned... but this is obviously happening repeatedly over and over. Almost as if this is a system of operation to take money and fight the customer on a refund. At this point I am VERY concerned that I will never see my refund.
I also called again today (Aug. 8th, 2008) and asked for the department that handles credit. Again they told me nobody in that department would answer the phone.
The problem... this company has a very poor practice of communication. When my order was orignally delayed an email explaining the situation would have been nice. But there is absolutely no communication. When you call to get an answer on anything the answers are alway very vague and when you try to get a definate answer... they tend to get rude.
I get the feeling even the employees working there are sick of how they have to dodge their customers. I'm sure they get these kinds of calls all day.
All I ever wanted was a straight answer. I just doesn't exist with this company. Some straight forward honest open communication would do this company a world of good.
C. pace
Fountain Hills, Arizona
U.S.A.
4 Updates & Rebuttals
C. pace
Fountain Hills,Arizona,
U.S.A.
FINALLY!!! Check in hand... I just hope it clears...
#2Author of original report
Wed, August 27, 2008
I am finally looking at my refund check. I am hoping it clears... if it doesn't you know I'll be back! I sure would have been a lot easier just to refund my credit card. If you are considering purchasing from the company let me save you months of headaches.... DON'T!
C. pace
Fountain Hills,Arizona,
U.S.A.
How to get someone on the phone from accounting....
#3Author of original report
Tue, August 12, 2008
So I called AGAIN... I decided two things before I made this call... "kill'em the kindness no matter what" and "that I will not hang up until I speak with someone in the credit department, no voicemails, no exceptions" I called the main # 800-296-8420 and selected the option for Customer Service. I originally spoke with Beth (ext. 107). Beth originally told me she would personally check on it and I could call back tomorrow to find out the status... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. I was put on hold... and offered to be able to leave a message with her supervisor Mr. Fisher (sp?)... again... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. I was probably put on hold 5 or 6 times while she tried to get someone from accounting to answer the phone. Each time I was offered to call back or leave a VM. I was told "everyone" in the credit deparment was in a meeting. (imagine that) each time... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. She got very frustrated with me but I always was kind and polite and guess what... I actually talked to someone in the credit department. Crystal (sp?) at ext. 125. I am putting in names and ext. in hopes for those of you who are trying to get refunds to have a better chance of actually speaking to someone who can actually help. I was told by Crystal that I would receive and email confirmation today (Aug 12th, 2008) for my refund. And that on Thursday or Friday (Aug 14th or 15th, 2008) that I would recieve another email confirmation that the check had been sent out with an actual check number. The check would be sent to my billing address... even though I paid with a credit card... I justed checked my email while writing this report and I have in fact already recived the 1st confirmation email. See copy and pasted text below: ---------------------------------------------------------------------- SageRyder, Inc. 4060 Peachtree Rd. Suite D-334 Atlanta GA 30319 Bill To Chad Pace United States Cash Refund Date 8/12/2008 Refund # CRF16728 Payment Method Check Check # To Print Project Brand Projector Lamp Center Class Consumer PO Type Master Purchase Order Credit Card # Ship Via Ground Item Quantity Units Serial/Lot Numbers Description Options Rate Amount BL-FU180A-C 1 Optoma EzPro 719 [OEM EQUIVALENT] 243.00 243.00 Handling Fee 1 Handling Fee 2.99 2.99 Subtotal 245.99 Shipping Cost (Ground) 0.00 Total $245.99 Hi, Chad. The refund is being processed in the form of a check, we will provide you updated info. once check is printed and mailed. Thanks! ---------------------------------------------------------------------- Now we'll play the wait and see game. I will post updates as the come along.
C. pace
Fountain Hills,Arizona,
U.S.A.
How to get someone on the phone from accounting....
#4Author of original report
Tue, August 12, 2008
So I called AGAIN... I decided two things before I made this call... "kill'em the kindness no matter what" and "that I will not hang up until I speak with someone in the credit department, no voicemails, no exceptions" I called the main # 800-296-8420 and selected the option for Customer Service. I originally spoke with Beth (ext. 107). Beth originally told me she would personally check on it and I could call back tomorrow to find out the status... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. I was put on hold... and offered to be able to leave a message with her supervisor Mr. Fisher (sp?)... again... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. I was probably put on hold 5 or 6 times while she tried to get someone from accounting to answer the phone. Each time I was offered to call back or leave a VM. I was told "everyone" in the credit deparment was in a meeting. (imagine that) each time... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. She got very frustrated with me but I always was kind and polite and guess what... I actually talked to someone in the credit department. Crystal (sp?) at ext. 125. I am putting in names and ext. in hopes for those of you who are trying to get refunds to have a better chance of actually speaking to someone who can actually help. I was told by Crystal that I would receive and email confirmation today (Aug 12th, 2008) for my refund. And that on Thursday or Friday (Aug 14th or 15th, 2008) that I would recieve another email confirmation that the check had been sent out with an actual check number. The check would be sent to my billing address... even though I paid with a credit card... I justed checked my email while writing this report and I have in fact already recived the 1st confirmation email. See copy and pasted text below: ---------------------------------------------------------------------- SageRyder, Inc. 4060 Peachtree Rd. Suite D-334 Atlanta GA 30319 Bill To Chad Pace United States Cash Refund Date 8/12/2008 Refund # CRF16728 Payment Method Check Check # To Print Project Brand Projector Lamp Center Class Consumer PO Type Master Purchase Order Credit Card # Ship Via Ground Item Quantity Units Serial/Lot Numbers Description Options Rate Amount BL-FU180A-C 1 Optoma EzPro 719 [OEM EQUIVALENT] 243.00 243.00 Handling Fee 1 Handling Fee 2.99 2.99 Subtotal 245.99 Shipping Cost (Ground) 0.00 Total $245.99 Hi, Chad. The refund is being processed in the form of a check, we will provide you updated info. once check is printed and mailed. Thanks! ---------------------------------------------------------------------- Now we'll play the wait and see game. I will post updates as the come along.
C. pace
Fountain Hills,Arizona,
U.S.A.
How to get someone on the phone from accounting....
#5Author of original report
Tue, August 12, 2008
So I called AGAIN... I decided two things before I made this call... "kill'em the kindness no matter what" and "that I will not hang up until I speak with someone in the credit department, no voicemails, no exceptions" I called the main # 800-296-8420 and selected the option for Customer Service. I originally spoke with Beth (ext. 107). Beth originally told me she would personally check on it and I could call back tomorrow to find out the status... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. I was put on hold... and offered to be able to leave a message with her supervisor Mr. Fisher (sp?)... again... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. I was probably put on hold 5 or 6 times while she tried to get someone from accounting to answer the phone. Each time I was offered to call back or leave a VM. I was told "everyone" in the credit deparment was in a meeting. (imagine that) each time... of course, I politely refused and stated I was not going to hang up until I spoke to someone in the credit department. She got very frustrated with me but I always was kind and polite and guess what... I actually talked to someone in the credit department. Crystal (sp?) at ext. 125. I am putting in names and ext. in hopes for those of you who are trying to get refunds to have a better chance of actually speaking to someone who can actually help. I was told by Crystal that I would receive and email confirmation today (Aug 12th, 2008) for my refund. And that on Thursday or Friday (Aug 14th or 15th, 2008) that I would recieve another email confirmation that the check had been sent out with an actual check number. The check would be sent to my billing address... even though I paid with a credit card... I justed checked my email while writing this report and I have in fact already recived the 1st confirmation email. See copy and pasted text below: ---------------------------------------------------------------------- SageRyder, Inc. 4060 Peachtree Rd. Suite D-334 Atlanta GA 30319 Bill To Chad Pace United States Cash Refund Date 8/12/2008 Refund # CRF16728 Payment Method Check Check # To Print Project Brand Projector Lamp Center Class Consumer PO Type Master Purchase Order Credit Card # Ship Via Ground Item Quantity Units Serial/Lot Numbers Description Options Rate Amount BL-FU180A-C 1 Optoma EzPro 719 [OEM EQUIVALENT] 243.00 243.00 Handling Fee 1 Handling Fee 2.99 2.99 Subtotal 245.99 Shipping Cost (Ground) 0.00 Total $245.99 Hi, Chad. The refund is being processed in the form of a check, we will provide you updated info. once check is printed and mailed. Thanks! ---------------------------------------------------------------------- Now we'll play the wait and see game. I will post updates as the come along.
