- Report: #432928
Complaint Review: Projector Lamp Center - Atlanta Georgia
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Author Confirmed
Why?
Projector Lamp Center
4060 Peachtree Rd Suite D-334 Atlanta, 30319 Georgia, U.S.A.
Phone:
800-397-9201
Web:
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Business Rating:
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Projector Lamp Center charged credit card and did not send lamp or refund. Atlanta Georgia
Last November I placed and order for a projector lamp on line. I was told the lamp was in stock and I paid for next day delivery. 3 days later I asked where my order was and they said it was back ordered. I told them to cancel my order and they gave me a cancellation number and said I would be refunded my money.
Two days later I received an email telling me my refund will be sent to me in 30 business days.
30 business days passed and no refund. I contacted them again and was promised a refund will be on the way.
Today I had an on line chat with one of their reps and was told that they have a change of ownership and to go through my credit card company and back charge them.
Their website has a tab for their blog. The first thing on the blog page is how they are not a rip off. Also there are no comments. Their forum page has hardly any entries as well.
Stay away from them. We are going to try to reverse the credit card charge today.
Bobcra53
Ithaca, New York
U.S.A.
Two days later I received an email telling me my refund will be sent to me in 30 business days.
30 business days passed and no refund. I contacted them again and was promised a refund will be on the way.
Today I had an on line chat with one of their reps and was told that they have a change of ownership and to go through my credit card company and back charge them.
Their website has a tab for their blog. The first thing on the blog page is how they are not a rip off. Also there are no comments. Their forum page has hardly any entries as well.
Stay away from them. We are going to try to reverse the credit card charge today.
Bobcra53
Ithaca, New York
U.S.A.
1 Updates & Rebuttals
Mark
Alpharetta,Georgia,
U.S.A.
Projector Lamp Center
#2UPDATE Employee
Sat, April 25, 2009
Dear Sir, My name is Mark and I am President of Lamps and Screens online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws of Georgia. The assets included the websites www.projectotlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances. Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and relaunch the company last week at a new location. I am very happy to talk or communicate with any old customers that feel they didnt receive satisfaction and direct them to the relevant authorities. My email address is [email protected], please feel free to email me with a phone number and I will gladely speak with you. As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us. It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress. Their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
