- Report: #1315749
Complaint Review: Protected Van Lines - Lantana, Florida
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Author Confirmed
Why?
Protected Van Lines
1111 Hypoluxo Rd Suite 110 Lantana,, 33462 Florida, USA
Phone:
561-200-3818
Web:
http://www.protectedvanlines.com/
Categories:
Business Rating:
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Protected Van Lines Ripped Me Off & I Moved My Own Things Lantana, Florida
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This company had quoted me $2,095 when it was complete I was charged a total of $5,146. Upon arriving in Los Angeles he said I had more items and had to charge me more. But all of my things didn’t fit in the small truck they came in with and I had to get rid of lots of furniture. A week later I got a call at 4pm saying they would be at my house at 8am to deliver. I still had a balance left which only gave me an hour to get a money order, plus the non-stop phone calls. They threaten me that if I didn't have the balance my stuff would go to storage and I would pay more fees. The night before I was arguing with the company because they were still asking for more money, because I had 36 stairs but I explained that from the beginning and they said they wouldn't charge me. I still paid an additional $165 for stairs. The driver came with 2 men from Craigs list to help but left after 1hr and they said they can’t do it and it’s too hot outside. My son and I continued to carry our stuff up 36 stairs with no help except for the driver. 3 hours later, 1 man from Craig’s list showed up in jeans & my son gave him a pair of shorts to wear and complained about moving boxes up the stairs. My son and I continue to carry boxes and unwrap all of the furniture. After it was done, both men jumped in my pool to bath and cool off. The boxes were smashed and numerous items are broken including the ones that had fragile on it. I wrote a review on yelp and they called to ask me to take it down and they would pay me $100. I feel that I deserve a refund of the additional $3,636 which is the extra amount not to mention the additional $165 for the stairs.This was not what was quoted in the beginning and I completely got ripped off.
