- Report: #457389
Complaint Review: Purecleanse Pro - Des Moines Iowa
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Purecleanse Pro
www.purecleansepro.com Des Moines, Iowa, U.S.A.
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Purecleanse Pro Misleading marketing and cancellation process Des Moines Iowa
I ordered the 30 day free trial of PureCleanse Pro, and paid only s&h charges, about $5. According to the order confirmation I had 14 days from the date of order to cancel if I was not satisfied with the product. I received the product 9 days after ordering, and when I called on the 13th day was told I had to ship the remaining pills back to cancel the automated charge. After speaking with the customer representative, and questioning her on the process, I was directed to another website where the terms and conditions were listed stating I had to send the bottle back for refund. The terms and conditions were not on the order page. I shipped the emplty bottle back 8 days prior to the automated charge, having experienced only a 3 day mail delay to Iowa in the past. When the automated charge appeared I called the company and received a differnt story from a supervisor. Apparently I was to call back with a mail tracking number, paying more for this, so they could track my package. I was also told that it can take up to 3 weeks for the warehouse to process packages and enter the cancellation into the computer. They have since charged my account $59.95 for a product I did not find useful and had called to cancel. Now I am waiting for them to find my package and refund my money.
I advise anyone considering using this product to get a full understanding of how the "free trial" works before wasting their money.
Sherri
Fairgrove, Michigan
U.S.A.
I advise anyone considering using this product to get a full understanding of how the "free trial" works before wasting their money.
Sherri
Fairgrove, Michigan
U.S.A.
1 Updates & Rebuttals
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Sun, July 19, 2009
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8946. or visit our site http://www.purecleansepro.com/contact.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns.
