- Report: #1409012
Complaint Review: Purple Castle - Internet
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Author Confirmed
Why?
Purple Castle
Internet, USA
Phone:
8449021293
Web:
N/A
Categories:
Business Rating:
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Purple Castle Definite evidence of fraud - refusal to escalate call for resolution - multiple disconnections from their end
Ordered the sample product for $5.99, received product. At time of order & upon receipt of product, there was no indication of trial, ongoing membership or subscription. Then account was hit twice for $79.99 within three weeks for total fraudulent charges of $159.98. Called and spoke with customer service rep who explained that there was a 14-day trial membership followed by subscription. After explaining that was not the expectation and requesting a refund and cancellation of account, she tried to upsale me three times, after each time, I asked for a supervisor. She placed me on hold and came back with a "script" stating that the account was closed and all was resolved and there would be no refunds.
Then she disconnected the call. I called again, spoke with another customer service rep and immediately asked for supervisor/management. She stated that she must have a reason, so I stated it was due to "dissatisfaction with the manner in which my account was managed." She placed me on hold for ten minutes and returned with the same script and disconnected the call. I have filed a fraudulent claim with my bank for both transactions and will fight this.
