Complaint Review: RAC Rent -A- Center - Buena Park California

First off let me say I used to be a satisfied customer with RAC up until last year. We have purchased 2 refrigerators, 2 washers and dryers, Stereo System, Microwave, printer, 4 computers, a couple of TV's, a big screen TV, a bunk bed , queen size matress set and we have rented a couch. I'm sure there is more but I am too livid to remember all of it right now.

The trouble all began when I purchased a Dell Computer from RAC. We paid 45 dollars plus some change weekly for this. Well the first computer I crashed and was able to call Dell to have them walk me through fixing it. It was great, but then the second time it crashed Dell told me they could no longer help me with my computer since RAC still owned it.

So I was advised by the manager Traci to bring it back. She would send it out for repairs and I would have it by the following week. Meanwhile she loaned me a Hewlett packard tower. I went in several times and the computer was not there yet. Traci left her job and Kendall took over.

When I went in to see Kendall about my computer he told me Traci had switched it out, which meant they lost my computer! So he says to me no problem we can have another brand new one here next week. I had been renting it for quite awhile and only owed 500 dollars on it. He says we will get you a new one and you can just pay off the 500 dollars. That was the second week of June of 2005.

I came home told my husband RAC had lost my computer and that Kendall was getting me a new one and that we would just resume payments when it got her. Meanwhile I'm still renting the loaner.

So my husband calls Kendall and Kendall says Oh no I never told her that but we work something out. I was so livid I took the loaner back and told Kendall I was done. Kendall then told my husband he would get the new computer in a week and told him the same thing that we could pay off the 500 dollars we owed on the original contract.

Now meanwhile my son is renting a big screen TV from the same place. my son lost his job because he got real sick. He lapsed on his payment (He lives with me) Because he lapsed on his payment they would not reduce his payment while he was so ill.

Even though he had paid on the thing more than 3 quarters of what was owed. In fact there was only 800 dollars left owing in it. I went in while my son was in a recovery home and made the payments, caught him up, explained to them what was happening with my son but they never lowered the payment. Now I had the money to pay off the TV. I forgot when the thing was due. It was due on the 2nd of July and I flaked. So they came while I was not at home and TOOK THE TV.

That was last Wednesday. Yesterday we went in and I handed him my ATM card and said pay it off! Kendall then said oh please keep it open because it looks better on the store. So I said okay fine. Kendall said they would bring the TV here between 11 and 1 today.

When it did not arrive I called the store. Herman who hates my guts said I can't deliver the TV to you because you have to pay it off. I said Let me speak to Kendall. Herman never said a word just put me on hold. 5 minutes later he comes back says Kendall is on a nother line and said the corporate office wants it payed off before we can deliver it to you. I said Kendall wouldn't let me pay it off when I was there last night. He says well that's okay, you can pay it off now. I said I'm not dealing with you people you can deal with my husband. And I hung up. I still don't know what I'm going to do about this or if there is anything I can do.

About harrassing customers. Let me tell you something that guy Herman is a real piece of work. I became disabled a few years ago and had 2 surgeries. My husband is a flake so he hardly ever made the payments on time so of course I would get phone calls. I'm not talking one phone call I'm talking 3 or 4 a day! I begged them to call when my husband was a home and please don't call me I'm very ill. Herman went out of his way to harrass me with 3 phone calls a day for over 3 months plus other people in the store would call until I was forced to change my phone number.

Now that's just not right. I wish there was something we could do about it all. We have been very good customers to those people. We are the working poor so we dont have a lot of options for owning anything. It's just not right what they did and still do.

Janet

buena park, California
U.S.A.

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