- Report: #1480428
Complaint Review: Rand McNally - Skokie IllInois
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Author Confirmed
Why?
Rand McNally
9855 Woods Drive Skokie, 60077 IllInois, United States
Phone:
877-446-4863
Web:
www.randmcnally.com
Categories:
Business Rating:
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Rand McNally SEND YOUR UNIT TO THE REPAIR UNIT AT YOUR OWN RISK Skokie IllInois
On August 8, 2018, we purchased an Rand McNally RVND7 GPS. The unit worked fine until the latter part of April 2019. Beginning in early May 2019, I used the Rand McNally software to do diagnostics and repair several times which did not correct the issues (losing the GPS signal, inaccurate routing, and misreporting of vehicle speed.) I called Rand McNally (RM) twice and spoke to Tech Support. After the second failed attempt to fix the issues, RM asked for me to send the unit to their repair facility. We needed the unit for an early June RV trip we had planned.
We would be traveling 1100 miles to an unfamiliar area. As the Tech Support representative told us it would be returned in approximately 10 business days, we decided to postpone our trip two weeks and we returned the unit.. It is now June 14, 2019 and after several calls, I have been told there is no estimate for returning the unit to us.
We are now scheduled to leave on June 19th, 2019 and have non-refundable reservations. We are senior citizens and want our GPS or a replacement. I was told that they cannot keep staff and we have to wait indefinitely for them to get the staff to make the repairs. We want to take our trip and have a GPS with us that we bought and paid for.
1 Updates & Rebuttals
Vicky
Bainbridge,Georgia,
United States
$200 Gone
#2Author of original report
Tue, July 16, 2019
It is the middle of July and still no update about the GPS. The Better Business Bureau tried to get an update for us, but Rand McNally ignored all three requests for information. So the BBB gave Rand McNally a bad mark, but doesn't help us. The Georgia Consumer Protection Agency has requested an answer in writing from Rand McNally and I have not heard anything more. Nothing at all from the Federal Trade Commission. I think that we will never see our GPS again.
