- Report: #1401305
Complaint Review: Rasmus Auctions - Alexandria Virginia
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Rasmus Auctions
201 Yoakum Pkwy. #54 Alexandria, 22304 Virginia, USA
Phone:
703-768-9000
Web:
www.rasmus.com
Categories:
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Rasmus Auctions Unauthorized Use of My Bidder Number Alexandria Virginia
I bid on and won many items on the Rasmus website for many years. Within the past 6 months, I've placed bids on their website and did not receive the computer generated confirmation email for my bids or an email that I had won the item or been outbid. This week I received a computer generated email from Rasmus.com that I was outbid on an item I didn't bid on. I contacted the company via email to rectify the misuse of my bidder number and was disappointed in the outcome. They did not research all auctions to see where my number was used in order to remove it from the bidding. This oversight resulted in a $60 winning bid for my bidder number on an item I didn't bid on. My credit card was charged and I was told since the bids were linked to my ip address, I couldn't get a refund unless I filed a report with the police department.
In addition to poor customer service, there must be something wrong with their auction software or someone is manipulating bids. When I contacted the company I provided the document they emailed me and the other item that showed I had bid on it. They researched the wrong auction and I erroneously confirmed that wrong auction. They responded that I was the one at fault by agreeing that their research was valid.
At best, Rasmus Auctions has poor business practices. At worst, they are manipulating bids.
