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RCN No customer service whatsoever. Herndon, Virginia
I've had trouble with these guys before. Not only are they completely unequipped to do a good job, they also can't seem to give a d**n about good customer service, either. My building cancelled its contract with RCN, and I have to actually go in and try to cancel my individual account so I don't get billed for service I'm not using, which is outrageous enough. Unfortunately, after two weeks and four hour-long waiting-on-hold calls, I still haven't cancelled the service, because I can't get a person on the line. It's infuriating, and I refuse to pay whatever bill they might send. I've reported them to the BBB as well. Twice. They should be ashamed of themselves.