• Report:  #296

Complaint Review: Red Devil -- QuantumTV(North America) - Phoenix Arizona

Reported By:

Red Devil -- QuantumTV(North America)
7822 South 46th Street Phoenix, 85044 Arizona, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I ordered the Red Devil portable unit from the infomercial.

The Fulfillment company turned out to be QuantumTV in Phoenix.

I'm upset because the Shipping & Handling turned out to be equal to

a full installment payment. This was done without notifying me of

the S&H charges or getting my permission. I felt that was excessive

since the shipping point was Phoenix & I live in Phoenix!

I did email them that I was not happy about it, to which they have

not responded and have simply ignored. When attempting to reach

them by phone, their number is always busy except when they are

announcing that they are out to lunch, which the recording states

starts at 11 AM, but the recording comes on @ 10:50 AM.

After trying over 50 times in a 3 day period, I have come to the

conclusion that they are impossible to reach by phone.

I am upset that they can charge whatever they want for S&H without

telling the customer in advance.

So be careful when ordering from the Red Devil infomercial, you may

receive a S&H charge of $39.95, which makes the cost equal to 5

payments NOT 4 as they indicated, since S&H is a charge put on by

the Fullfilment Service!!!

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