- Report: #1429798
Complaint Review: Redbox.com - Oak Brook Illinois
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Author Confirmed
Why?
Redbox.com
1 Tower Lane Oak Brook, 60187 Illinois, United States
Phone:
630-758-8000
Web:
www.redbox.com
Categories:
Business Rating:
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Redbox.com Did not receive replaceable promo codes in email account Oak Brook Illinois
I have called many times to report a kiosk is not working to receive an online rental movie which I had already rented and used promo codes online that were successfully redeemed and replacing the promo codes from Jolly Time Microwave Popcorn boxes. I have spoken to a half dozen customer representatives from the Philippines but they all transferred my calls and put me on hold almost an hour to speak to their supervisors in the Philippines where all the employees worked for Redbox and they confirmed to me they are all outsourcing and told me they have no customer services in the United States.
I confronted to all of them that I am visually-impaired and hearing-impaired, and I use a text telephone. They intentionally hung up on me because they do not want to be recorded nor cooperate with me because they discriminate. I cannot see very well but they rudely told me they can only give me new promo codes over the phone which I have explained to them numerous times I am visually-impaired and hearing-impaired. I have asked them to cooperate according to the ADA Law for Americans with Disabilities Act Law but they do not want to cooperate so they believe they have a right to harass and mock me all they want.
