- Report: #50221
Complaint Review: Refund Recovery Software - Patchogue New York
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Refund Recovery Software
414 W. Sunrise Hwy #326 Patchogue, 11772 New York, U.S.A.
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Refund Recovery Software rip-off the ordered software never sent requested refund not processed Patchogue New York
I purchased the company's product online Jan 29th. The cost (incl. shipping) was $88. The shipment was supposed to be delivered within 10-14 days.
After 14 days I had still not received the product, so I started contacting the customer service. Some of my e-mails were answered in apologizing manner, promising to forward my complaints and take care of the problem.
The most recent replies though, were completely ignorant. The person wtiting them seemed not having even read my e-mail's content. So the reply was previously pre-written instruction of the return/refund instruction.
To my followup e-mail describing that I did not receive the product in mail at first place, so there was nothing for me to return, I got no reply.
The problem remains unsolved.
Raul Soot
Baltimore, Maryland
U.S.A.
After 14 days I had still not received the product, so I started contacting the customer service. Some of my e-mails were answered in apologizing manner, promising to forward my complaints and take care of the problem.
The most recent replies though, were completely ignorant. The person wtiting them seemed not having even read my e-mail's content. So the reply was previously pre-written instruction of the return/refund instruction.
To my followup e-mail describing that I did not receive the product in mail at first place, so there was nothing for me to return, I got no reply.
The problem remains unsolved.
Raul Soot
Baltimore, Maryland
U.S.A.
1 Updates & Rebuttals
Liz
Kearns,Utah,
U.S.A.
I personally don't think they meant to rip you off
#2Consumer Suggestion
Sun, March 23, 2003
Hi, I recently ordered Refund Recovery Software and they were very prompt with my shipment. (It arrived in 2 days!) Also, being the clumsy idiot I sometimes am, I accidentally ordered it twice. They did not charge me for the 2nd order, even though they sent it to me, so now I have two Refund Recovery packages and only had to pay for one. I asked if I should send one back and they said it was OK and I didn't need to bother. Anyways, I don't know what your personal experience was, but that was mine.
