Ken
Brandywine,#2UPDATE Employee
Mon, March 22, 2004
Whenever a customer makes a purchase, we provide an estimated lead time for the merchandise to arrive. If the merchandise is currently in stock, we set up a delivery date immediately. We would never claim that merchandise would be "delivered that week". Clearly, customers need to make arrangements and such so that they would be home to receive the order. In this case, the set would have to be ordered and we informed our customer that the normal lead time for these items is 2 - 3 weeks. When she called on the 5th of March, we informed her that the manufacturer had delays in their shippment. Given that she would not wait, she expressed her desire to cancel over the phone. However, for the protection of our customers, we only process cancellations in person. On the 15th of March, her first visit to our store since initially making her purchase, we immediately gave her a full refund on her Visa card on the spot. We are NOT in the business to "ripoff" customers. In cases where our vendors do not ship merchandise acccording to a timeline that they provide, we always offer a full refund.