- Report: #1475945
Complaint Review: Region Relocations Moving Company Tucker Georgia Nation Relocation - tucker georgia
Reported By:
Regina -
Palm Desert, CALIFORNIA, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Region Relocations Moving Company Tucker Georgia Nation Relocation
1800 montreal ct. tucker, 30084 georgia, United States
Phone:
678-534-7553
Web:
www.Region-relocation.net
Categories:
Business Rating:
(0)
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Kevin Murphy Moving Consultant 470-305-1482 Ext.1005 [email protected] Ripped Off My Elderly Mother Moving Estimate Contract.Cancelled due to her ailing health.will not refund deposit tucker georgia
Region Relocation 1800 Montreal Ct. Tucker, Georgia 30084
D.O.T # 1911152 ICC MC # 715946
Legal Name Nation Relocation DBA Region Relocations 2255 Button Gwinnett Drive Atlanta, Georgia 30340
www.regions-relocation.net
678-534-7553 or 877-973-8755
Warning to anyone thinking of using this bogus fraudulent company....Buyer Beware! Nightmare Company!!!
10/15/18 first day of my Horrible Communication ordeal! Fraudulent misleading, bait and switch. Kevin Murphy lied and will not honor verbal or written contracts! My nightmare started in October 2018. Googled moving companies with referral and quotes: think, I found the info on moving.com?
I started receiving a lot of phone calls from various companies. I was interested in a shared load. I found a company and committed and paid partial deposit. Day later, got a call from Kevin Murphy with Region Relocations Tucker Georgia location. I told Kevin, I had the move taken care of. Kevin started to ask me questions about contract, items, total pieces square footage of home and the other companies price.
I fell for his upsale. Immediately, he said that was a bad company, no iccs rights and no d.o.t information. I said, yes they are licensed. Kevin told me he would honor the other contract and beat the other price. Kevin said he was from Chattanooga,Tn and he knew our location and spend time in our area. Kevin got my elderly sick Mom on the phone and did sweet talking to get her business.
Kevin said...you can trust me...I'm a Christian! Red Flag Warning. Kevin said me to cancel my contract with other company. I'm smarter than this...like a dummy, fell for his offer. My Elderly Mother is very ill and has been in and out of hospitals and rehab. I was planning on moving her to California from Tennessee. Mom lives in rural Mountain town.
She has no, wifi, cell connection and has never owned computer or any type of smart phone. I told Kevin, I have no computer to see the contract. 10/16/18 Sent the estimate contract electronically to my my ipad. Kevin said, I had to agree to initial blue box in order to secure the move and I had verbally agreed by landline to check the the box and sign the electronic contract.1st total $494.15 on her Discover card. He said he needed the exact total and photos of all boxes and furniture.
I said, try and get rid of a lot of stuff, before I give you my inventory list. It took me several days and a lot photos of boxes and all furniture and measurements to complete my list. Friday 10/19/18 sent Kevin my entire photos from my ipad with total boxes and total furniture pieces with all measurements. No, way for anyone to contact me or my Mom...only have the landline.
I drove 15 miles to town to use my ipad for internet connection. Later Kevin contacted me on landline to drive back into town to do a verbal authorization for binding moving estimate. On my cell phone Kevin at that time told me, he needed more money for the move with additional deposit. I said...I don't feel comfortable doing verbal authozation over the phone for an additional $889.40? Kevin said, in order to secure the dates...needed to have him, do verbal authorize to my Mother's Discover Card. I agreed to do so. Kevin said, he would send me the binding estimate contract with totals and estimated moving days?
10/26/18 Rest of the nightmare: Kevin told me on my cell phone that company gives 24 hour call before the movers show up! Because this is shared load...we were going to be the last pick up! Kevin told me, dates could be Thursday/Fridauy or it could be Saturday/Sunday at the latest.
Kevin also stated: The cost of the move would be more than we discussed. 3,000 initlal conversation
and then email bid was $5,483.55...Kevin charged my Mom's Discover Card $1,383.55
I was very upset with Kevin saying me had more stuff than he told we had? We were scheduled
for our move asap...and stucked with inflated contract price! Impossible for me do do business with
limit communications on rural mountain town! contract written 7 day out for refund.
October 26 was final Doctors appointment before we left for California. Doctor advised me and my Mother
that she was too sick to travel in automobile for 8 to 10 days on road to California. With her blood clots in both legs and severe heart condition and with her being so frail...it wasn't duable trip at this time. That same day on 10/26/18 in the late afternoon called moving company. Only toll free or regular number. I called and left emergency message to cancel our move. Company doesn't provide you will emergency contact phone number...no company 24 hour cancellation dispatch representative to speak or talk with? I sent email to Kevin 10/27/18 ....9:15 am left another voice mail on Saturday 10/27 and I left another on Sunday 10/28/18
Only available M-Fiday. I called the company 10/29/18 at 9:00 am and spoke with rep by the name Allison.
I was explaining I had reached out to company on Friday late Evening to cancel and no live person or rep to take my call. I left messages all weekend and sent them emergency email on saturday morning 10/27
Allison wouldn't put my call into Kevin...she said at this point, she was the contact person. he writes the order/contracts. She said it was too late to cancel. Only give us a credit for one year for moving service! I said, you don't undwerstand...we don't need your services at this time...my Mother is too ill to move or travel.
She wasn't going going to credit or help us. I said, had you all had a rep or dispatch person 24 hours to take my call...I was within my cancellation time. Again, Kevin kied on the phone with me about not being able to give us and exact day? Because it was shared load and we were the last pick up. Kevin it could take longer Thurday/Friday or Saturday/Sunday...my final email 10/26/18 binding moving estimate only had in pick-up day: Thursday/Friday pick-up date: 11/01/2018-11/02/2018 * Absolutely No Mention of Saturday/Sunday!*
I hung from Allison and phoned Discover to start a Dispute! Discover closed the case in favor of Region Relocation....only had my proof of the 10/27/18 email to prove my cancellation. phone calls don't count...I have no way to prove my calls...left messages and never have spoken with anyone from the company other than Allison on 10/29/18....I tried for months to speak with rep or kevin...no one will return phone calls or return any of my emails! I only had 2 conversations with Kevin Murphy before during and after this entire nightmare.
My Sick Elderly Mom has excelent customer credit. Now this bill from Discover has gone into collections and daily interest is mounting! I've tired everything with Discover...they told me, once a case is closed in favor of the company it can not be re-opend! My Mother never authorzided these charges. I did authorize the fist charge to secure the move for $494.15 ....
Kevin pressured me into verbal authorization from my cell phone to Discover for $889.40 total is $1,383.55
My Mother has gone into deep depression over this Kevin Murphy and this entire nightmare with Regions Relocation!
Atlanta BBB has over 68 horrific complaints aginst this moving company. web is full of negative comments and filed complaints against him...a lot them or worse than our ordeal! 1 rating...not BBB accredited....in addition they're not part of any moving companies affilations. I've contacted Georgia State Attorneys office. file with them and Atlanta BBB and already filed complaint with D.O.T out of Washington DC. I have received my letter by email and they have sent out that letter to Region Reolcation 1800 Montreal Ct. Tucker, Georgia 30084
Pray, someone can help my Mother and Me! Too many fradulent companies today...consumers work hard and want to turst companies...they know, they have the upper hand. Takes so long to contact agencies to made complaint Reports. Georgia State Attorneys Office told me to take them to small claims court.
I will make it my mission to be the biggest thorn in Regions Relocation & Nation Relocation Side!
https://www.bbb.org/us/ga/peachtree-corners/profile/moving-services/region-relocations-inc-0443-27713551
3 Updates & Rebuttals
Jim
Beverly Hills,California,
United States
Wrong Again and Your Wasting Your Time
#2Consumer Comment
Mon, April 08, 2019
For starters, I have not ever worked for this or any scam mover. I am very familiar with the moving industry and you aren't - obviously. You posted to a public website so we would hold the company you're criticizing in judgment. However, as a member of the public, you need to be held accountable for your own irresponsibility. Somehow labeling me as " you must work for the company" must be the stupidest response ever. I mean no wonder you're in this mess.
Had you bothered to do any research, you would never have gone online to find a moving company. All of your complaints to all of these entities are worthless as well. The Federal and GA DOT won't do anything about any of your complaints because of course...they didn't do anything illegal. They're allowed to keep your deposit. If you were stupid enough to pay them a deposit - that's on you.
I wasn't just criticizing the mover - I was criticizing every mover on the internet in general. You were simply stupid enough to choose any mover from that website and then dumb enough to pay them anything.
Now, don't bother responsing again until you can answer the following questions:
1. Why did you destroy your mom's credit by not paying her credit cards off? I mean you did all of this - you must be completely irresponsible to not take care of your mother's bills. The mover didn't tell you not to pay her credit card bills.
2. Why are you a deadbeat for not paying bills when they're due. Is this simply indicative of how you live your life?
3. How could you have possibly paid off the remainder of the bill due to the mover if you could not even pay the deposit in the first place? Were you planning on stealing your Mom's money in order to pay the mover?
The BBB won't do anything either since of course, they're a privately run organization. If this mover ever became a member of the BBB, 68 complaints would earn them a rating of "A" with the BBB. I have seen movers with 360 complaints in a 3 year period. They had a rating with the BBB of A-. That mover is still in business.
There is nothing that prevents this mover from shutting their doors, and reopening the business one week later with a different name and no complaints. Then what do you do? Nothing.
Now, pay your Mom's credit card bills. There's nothing you can do at this point except pay her bills.
Regina
Palm Desert,California,
United States
You must be the owner of Region Relocations Tucker, Georgia!
#3Author of original report
Fri, April 05, 2019
After your reading your negative and incorrect post...you are the owner of Region Relocation Tucker Georgia & Nation Relocation Atlanta, Georgia.
Your negative reply post proves your the owner! You the owner of the company trying to cover for your grossly negative complaints against your company with Atlanta BBB Service with 68 horrific filed complaints with more pending! You don't know the trust or our fradulant contract. Moving.org is very credital source. Crooks and dishonest merchants in every corner of our world. No way to police the unjust fraud that is imposed on innocent people! Provided information about Region Relocation and Nation Relocation Atlanta, Georgia
678-534-7553 Regions Relocation Tucker, Georgia & Nation Relocation Atlanta, Georgia 877-973-8755
Proof is in the Atlanta Better Business Bureau Reports against this dishonest company!
What goes around, comes around! Good always prevails!
D.O.T file was completed from agency in Washington.
https://www.bbb.org/us/ga/peachtree-corners/profile/moving-services/region-relocations-inc-0443-27713551
Jim
Beverly Hills,California,
United States
You Sure Made a Mess
#4Consumer Comment
Wed, March 27, 2019
I found the info on moving.com? Anytime you use a moving website like this one, then you guarantee you will be scammed. No legit movers can be found on this or any moving website. All of your verbal conversations mean nothing. The only thing that matters is the written contract which in the scam mover world happens when the mover actually shows up - and then really hikes the price. If it wasn't this company, you would have been ripped off by someone else. The all operate the same way and its all legal.
She said it was too late to cancel. Yeah that's generally the case. Once you decide to move, any deposit you provide is generally non-refundable. Discover could not possibly resolve the matter in your favor. The mover simply provides a contract indicating your deposit is non-refundable and that's that.
My Mother never authorzided these charges. I did authorize the fist charge to secure the move for $494.15 ....Kevin pressured me into verbal authorization from my cell phone to Discover for $889.40 total is $1,383.55. Both charges were authorized. The fact you did it, or your mom is irrelevant. Again, another reason why the dispute was resolved in the favor of the mover.
Pray, someone can help my Mother and Me! Too many fradulent companies today...consumers work hard and want to turst companies...they know, they have the upper hand. Takes so long to contact agencies to made complaint Reports. Georgia State Attorneys Office told me to take them to small claims court. Court is really your only option. The DOT can't really help. None of the other agencies in Georgia can help. Forget about the BBB.
Nothing they did was illegal - had you done any research on moving companies and the moving industry, you would have never done any of this in the first place. That's why your complaints mean nothing to these agencies.
What I don't understand in your narrative are a couple of things:
1. There are legitimate moving companies in Palm Desert; companies that can send a representative to see everything before a move takes place. Companies that you can trust people and establish a face-to-face relationship. Representatives that can quote you the day they come to see everything first, and then give you the decision to say yes or no. Given your mom's lack of an internet connection, why would you even trust a company you met online...in Georgia.... to perform a move from Palm Desert? Were you seriously going to trust all of your mom's belongings to someone you met online? I mean that's crazy to begin with.
2. The payment you made was for a deposit - the remainder was to be paid upon delivery. If you cannot pay the deposit - which you now claim is in collections - then HOW were you planning on paying the rest? How could you possibly afford the remaining cost of the move if you haven't even paid off the deposit?? Then you complain about how you trashed Mom's credit? I mean the moving company did bad, but ruining mom's credit had nothing to do with the moving company. That's your fault. Pay off your mom's credit card - NOW.
Moving is not inexpensive. It is an industry with its own laws and practices. Nothing verbal is enforcable and deposits are all non-refundable. Now, pay off Mom's credit card.
