Amber
Merrill,#2UPDATE Employee
Tue, January 30, 2007
My name is Amber from Renaissance Dress. I was absolutely stunned to read Danielle's complaint and eagerly hope to resolve this. I admit there were problems with her order and take full responsibility for them. We were growing considerably during that timeframe, and unfortunately our organizational skills suffered for a while as we adjusted. She was gracious enough to still want the order, but subsequently moved from Alaska to Florida which led to a bit of confusion as to where and when to ship the gown. It fell through the cracks until she contacted me again, which is the last e-mail exchange indicated in her complaint, and at that point I shipped her gown. I never heard from her again and naturally assumed the gown had been received, as we have never received it back as a return or as undeliverable. We've been in business for almost 10 years, and while we haven't always been perfect we certainly wouldn't abandon a customer like this intentionally. I only wish this had been brought to my attention directly so I could address it at the time. I honestly had no idea and feel terrible for Danielle, and look forward to hearing from her. We would be more than happy to replace the gown, which given the opportunity we would have done at the time. I look forward to resolving this!