- Report: #170581
Complaint Review: Reno Lithia Hyundai - Reno Nevada
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Reno Lithia Hyundai
Kietzke Reno, Nevada, U.S.A.
Phone:
775-823-5506
Web:
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Reno Lithia Hyundai dis-honest rip-off rude condescending Reno Nevada
We purchased a brand new Hyundai Sonata in October of 2002. we purchased the life time LOF because they convinced us it would be a good investment because they could diagnose and correct any problems before they occured to possibly prevent breakdowns etc. We have been having problems with our battery since June of 2005. The cables have been coroding very quickly. We brought this to the service departments attention both in June and in September when we brought it in for an oil change (the battery was under warranty until October 2005). They said it was okay.
By the way they tried to charge us for supposedly cleaning the connectors in September. Two days later the battery went dead and guess what the connectors were completely covered with corrosion. I cleaned them myself and wrote a nast y letter to hyundai relating this experience and got no response.
My battery died again yesterday. Called roadside assisstance and had them haul down to Lithia. Called Lithia and told them it was the battery. They couldn't figure out what was wrong. Today I get a call after running diagnostics and pretty much pulling the whole car apart they say it's the battery and it will cost $850.00 to fix the car. Why? Because apparently the 3 times I tried to start the car with a dead battery caused the engine to flood, corroded the spark plugs, need to de-carbonize the engine and they need to do a complete tune-up to fix all the damage.
Have you heard of that much damage being caused by a dead battery? Do you know how simple it is to diagnose a dead battery? They are the biggest jerks with absolutely no customer service skills and they are running some sort of rip-off scam to get out money by having us buy their lifetime LOF. Every time I go in they try and tell me something is wrong with my car. Last time they said the trasmission fluid needed to be changed. I had just had it done but not through them. I had another mechanic do it who used the special hyundai fluid for less than half the price.
Adrienne
RENO, Nevada
U.S.A.
By the way they tried to charge us for supposedly cleaning the connectors in September. Two days later the battery went dead and guess what the connectors were completely covered with corrosion. I cleaned them myself and wrote a nast y letter to hyundai relating this experience and got no response.
My battery died again yesterday. Called roadside assisstance and had them haul down to Lithia. Called Lithia and told them it was the battery. They couldn't figure out what was wrong. Today I get a call after running diagnostics and pretty much pulling the whole car apart they say it's the battery and it will cost $850.00 to fix the car. Why? Because apparently the 3 times I tried to start the car with a dead battery caused the engine to flood, corroded the spark plugs, need to de-carbonize the engine and they need to do a complete tune-up to fix all the damage.
Have you heard of that much damage being caused by a dead battery? Do you know how simple it is to diagnose a dead battery? They are the biggest jerks with absolutely no customer service skills and they are running some sort of rip-off scam to get out money by having us buy their lifetime LOF. Every time I go in they try and tell me something is wrong with my car. Last time they said the trasmission fluid needed to be changed. I had just had it done but not through them. I had another mechanic do it who used the special hyundai fluid for less than half the price.
Adrienne
RENO, Nevada
U.S.A.
1 Updates & Rebuttals
ETM
Sparks,Nevada,
USA
The service department lies too.
#2Consumer Comment
Fri, August 19, 2016
Don’t EVER go to this dealership.
My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai Santa Fe 4 Wheel Drive . Currently Hyundai only manufactures All Wheel Drive or Front Wheel Drive SUV’s. So Lithia Hyundai of Reno is confused that this car is a 4 Wheel Drive. This dealer ordered the front axles from NAPA Auto Parts. NAPA only sells All Wheel Drive or Front Wheel Drive axles for this SUV, they do not carry 4 Wheel Drive axles for a 2005 Hyundai Santa Fe 4x4. Why would a dealership use aftermarket parts??? When they installed the wrong axles, they fit, but a bit short. The car appeared to be drivable, we were guaranteed that only original OEM Parts would be used. My mother went on one trip to California and the axles being shorter (Incorrect axles) pulled themselves out of the transfer 4 Wheel Drive case. This caused all of the fluid to leak out of the transfer case, which then blew up the $6,800 case. which my mother ordered a slightly used Transfer Case to replace it. My mother had to pay Capital Hyundai in San Jose California to swap the transfer case, In addition; pay an additional amount to replace both axles and do the right job this time at Automotion repair shop, which they wrote a huge report on this issue. My mother is out a total of $3,500, the service manager Bill and Store Manager Dylan refused to refund the money back to my mother. Using wrong axles could have locked the car up and created a fatality. We thought we could trust a dealership to do the job right!!
Go to this link for receipts lothiahyundairenonv.com
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