Complaint Review: Rent-a-center - Buffalo New York

As you say be nice I was for 6 months. That should not take 6 months either.I bought the refrigartor for the ice maker. Your employee told me to get the part and he would put it on. I asked them nicely on several times over a period of 6 months before I said the word s**t. I think you would be mad if you did not have a refrigator and you needed it for your medicine and your mother. As far as the shouting match.I stood Waiting for the Distr.Manager for at least 10 mintue and the Manager said 'He does not want to talk to you , because you threaten Conrad'. I did not know he was even in the store until the manager said would you like to see Mike(distr.Manager). Your store Manager seemed to be tauting me as if he told him already he(distr. manager)wasn't talking to me. I was leaving the store the manager said something to me. He wanted me to get upset once again. My things are paid for know and it is still not right. Instead of worrying about something that I know is wrong. I will leave this matter in someone else hand with a higher power. People will come to see Your company rip people off. One day since you let the get away with it once they will do it again a then, you will be the one sorry you did not correct the matter. For your information I have paid this off, and my refrigator still not right. Is this fair to me,that i paid for a broken Refigator from Rent A center.

First of all, RAC does not and will not install an ice maker line for a refrigerator. That is company policy. Nor will they provide or hook up a dryer vent hose or run speaker wires for a surround sound. It could be a potential liability, so the corporation will not allow it. (I am a former store manager of a RAC, so trust me.) They bring it in, plug it in the wall, and thats about it. About the "box", I don't know if you are referring to the box the line came in that you bought or the box that the line connects to on the refrigerator (also known as the inlet valve). If the inlet valve was broken, then yes, of course RAC should have it repaired. You say the screw was stripped from the door. This leads me to believe you have a side-by-side model. Often, the employees must remove the doors of the ref. to get it in and out of customers' homes. Unfortunately, screws do get stripped, or lost. Ref's do stop working sometimes. This isn't the store's fault or yours, but they ARE required to get it repaired. However, please understand that they are required to send the Ref. away to their service center and give you a loaner. Usually the RAC svc center picks up appliances only once per week at the store level. Then, who knows how long it may take from there. The svc center may not actually be licensed to do ref repair work and it may have to be sent out to ANOTHER repair center to get the work done. Then it would go back to the RAC svc center, then back to the store, then back to you. This takes time (probably several weeks). And sometimes the service items don't even get repaired correctly, but the employees of that store have no control over that. However, the corporation itself should have some control over it although they rarely get invovled unless a complaint is filed. Without knowing the entire story, the best advice I can give you is to call the corporate office and complain. The phone number is 1-800-422-8186, or go to www.rentacenter.com and click on customer service. It goes downhill...from the complaint dept, to the snr. vice pres, to the Regional or market mgr., to the Store Mgr, and so on. Once a complaint is filed it MUST be resolved in some way. I promise you that if you call corporate, you will get a call back. You can request contact by someone other than the store or regional if you wish. Just tell them your situation. It may take a couple days, but don't freak out and call the store. THEY WILL CALL YOU BACK! They HAVE to! Now, the problem is, you may not get the result you want. They gave you a loaner, which shows that they were trying to do the right thing, but they should have made sure it worked right. But, think about it, most of the employees are not appliance technicians, they are just delivery guys. If I was the store manager of that particular store, I would have tried to make sure it worked before leaving the store. That may have been done, we'll never know, because, unfortunately, sometimes they work in the store and not in your house. Again, its nobody's fault. It just sucks for everybody. You complained of the store manager getting an attitude and stopping a contract. I don't understand this and would need more info about it to give an objective opinion. I can tell you that if the unit needs service and you call the store, the only thing they are required to do is supply you a loaner unit within 24 BUSINESS hours of your service issue. This means if you call on Friday, you may not get one until 7 or 8 pm on Monday. Or, the store may not have a loaner at that time and may have to travel to another store go get you one. They are still supposed to get you one, but it doesn't always happen like it should. If it didn't happen, then you absolutely have a right to some sort of compensation. Usually in cases like that I would give a customer a week or 2 free rent and when we got everything fixed, they were ok with it. But you may have deeper issues. You complained of a manager hanging up on you after you told him that you "were tired of this s**t". I would have hung up on you also if you cussed at me. Cussing anyone out and being irate rarely encourages them to help you. I PROMISE YOU THAT! Be nice and explain your problem clearly and you WILL get better results. If not, call corporate. About the bi-weekly/monthly payments. Without knowing specific due dates, I cannot accurately tell you what's wrong. Although typically, I ran into this situation where a customer would pay monthly but always be 2 weeks late. I do not know if this is your situation, but I suggest looking at your individual receipts and due dates. If you threatened anyone, then your chances of getting help from the store level are slim. Ask yourself have you ever cussed at anyone in that store. Even if you said "d**n" or "s**t" in any context, then even corporate will not help you as much as you would think. If you ever dropped the "F" bomb in any form, forget about it. You admitted to having a loud shouting match with one of the employees. Of course, he went into the back. That is what he is required to do. HE WILL NOT SHOUT OR ARGUE WITH YOU WHEN YOU ARE IRATE! He will go away, maybe let you vent on someone else, and return after you leave the store. I am sorry to hear of all your medical problems, and I sincerely hope you get your RAC problems resolved in a satisfactory manner. Remember, be nice, be respectful, and if you don't get the service you expect, call someone higher up the ladder. Or...go to another rental company. If RAC doesn't want your business, then RentWay or Aaron's will. Good luck!