Mike
United States of America#2Consumer Suggestion
Mon, January 02, 2012
I am speaking from experience after we had many problems with RDC and getting out of the program.
Read your contract carefully and follow the EXACT steps to cancel your contract. This includes mailing the cancellation notice to them (I would use some type of signature required delivery method), save all documentation showing you have completed all of the steps.
You will probably be required to have an 'Exit Interview' over the phone with them....schedule a time for this and if allowed in your state, record the phone call. At the beginning of the phone call ask for the reps name and state that you are considering this call as your 'Exit Interview' or whatever they call it in your contract. Write down the reps name and the date/time of the call. You can also write down the phone number of the caller if you have caller ID or retrieve it from your phone records.
Both, in your cancellation letter and on this phone call, demand that they give you a current list of all outstanding certificates sold along with the name and email address of the people who purchased them. If you do not get this information, they could later claim that you owe them the damages for many, many certificates should you stop accepting them. You will need to demand this list periodically throughout your cancellation waiting period (usually 30-90 days).
The sooner you get the cancellation started the better.
Best of Luck!