- Report: #309748
Complaint Review: Results Physiotherapy - Franklin Tennessee
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Results Physiotherapy
2001 Mallory Lane Franklin, 37067 Tennessee, U.S.A.
Phone:
615-373-1350
Web:
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Results Physiotherapy Let the Consumer Beware! Franklin Tennessee
Physical Therapy patients in middle Tennessee Beware!!!
Last August, my wife paid two visits to this company for physical therapy on a thumb she had surgery on. She was overcharged by 33% by their staff. Insurance EOB's for both visits (they are a participating provider) shows the correct amount that should have been paid.
I tried to call their billing department to speak to someone but I was told that person was in training. Huh? Their billing people aren't trained? Well, it WAS obvious.
I tried to send an email for an explanation. Of course there was no reply.
I sent a written letter via regular mail, still no reply.
My wife's subsequent visits were to a different physical therapy company. A professional one who can respond to customers. I myself had a referral to this company for work on an elbow during this period but I promptly went to the other company after seeing how "Results" Physiotherapy operates.
Steer clear of Tennessee's "Results Physiotherapy" unless you don't mind them taking money out of your pocket!
Paul
Morrison, Tennessee
U.S.A.
Last August, my wife paid two visits to this company for physical therapy on a thumb she had surgery on. She was overcharged by 33% by their staff. Insurance EOB's for both visits (they are a participating provider) shows the correct amount that should have been paid.
I tried to call their billing department to speak to someone but I was told that person was in training. Huh? Their billing people aren't trained? Well, it WAS obvious.
I tried to send an email for an explanation. Of course there was no reply.
I sent a written letter via regular mail, still no reply.
My wife's subsequent visits were to a different physical therapy company. A professional one who can respond to customers. I myself had a referral to this company for work on an elbow during this period but I promptly went to the other company after seeing how "Results" Physiotherapy operates.
Steer clear of Tennessee's "Results Physiotherapy" unless you don't mind them taking money out of your pocket!
Paul
Morrison, Tennessee
U.S.A.
1 Updates & Rebuttals
Vicki
Shelbyville,Tennessee,
U.S.A.
Response to Paul, Morrison, TN
#2Consumer Suggestion
Thu, September 04, 2008
Paul, I really hate that Results Physiotherapy in Franklin did you wrong. Sometimes when you own a company and you hire people, you get all the info that you can on people but sometimes you wind up with a bad apple. That doesn't mean that the company is bad. I go to R.P. in Tullahoma, TN. and they are the greatest. I've been to physical therapy at alot of other places and none of them can touch R.P.. They are not only good at what they do, they care about you. I'm going for my back right now, but 2 yrs. ago I had to go for a frozen shoulder. You pay as you go there, and they get really close, but because they don't know exactly what the insurance company discount is they may over or undercharge. When I was finished I got a check back from them. You don't live that far from Tullahoma, you might want to give them a try. I promise you, you won't regret it. Vicki. Shelbyville, TN
